Restaurant Manager

IHOP; Fair Lawn (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Advancement Opportunities

Job summary

IHOP in Fair Lawn, NJ is seeking an experienced Restaurant Manager to oversee front- and back-of-house operations with a strong focus on profitability and guest satisfaction. The role reports directly to the General Manager and requires leadership of the restaurant team to uphold IHOP standards.

The manager will lead scheduling, training, safety, and daily reporting while maintaining exceptional guest service and compliance with SOPs.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate clearly in English and read safety/operational documents.
• Basic computer skills including email, Excel and Word are a plus.

Responsibilities

• Execute annual financial, local restaurant marketing and guest service objectives per IHOP SOP.
• Develop relationships with hourly employees and franchisee organization.
• Manage restaurant floor with emphasis on guest interaction and satisfaction.
• Handle guest complaints professionally and promptly to keep complaints low.
• Ensure recruitment, training, food safety, sanitation and security meet SOP standards.
• Supervise recruitment, training, direction of workflow, and performance evaluations.
• Complete required reports and maintain personnel files on time.
• Available to work days, nights and weekends.

Skills

Supervisory experience

Guest service

Communication skills

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Email

Job description

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
• Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
• Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.