Restaurant Host - Lafayette

The Hay-Adams; Washington (District of Columbia); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

The Hay-Adams in Washington, DC seeks a front-of-house host/reservations coordinator to coordinate, organize, and manage all dining room reservations for the Lafayette Restaurant. You will welcome guests at the door, seat them, answer questions about menus and hours, and assist servers to ensure a seamless dining experience.

This role requires excellent guest service, ability to handle VIP requests, and adherence to hotel grooming standards.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Excellent guest service and communication skills.
• Ability to learn hotel product offerings and operating hours.

Responsabilités

• Coordinate, organize, manage, and execute all reservations for the Lafayette Restaurant.
• Welcome and seat patrons at the Lafayette Restaurant and handling all door activities.
• Answer the phone in accordance with hotel standards and take reservations with guest details.
• Prepare seating assignments considering guest requests and preferences.
• Verify VIP reports and coordinate with hotel staff as needed.
• Assist servers and bus staff to ensure guests are satisfied.
• Address guest requests or complaints and escalate to management when necessary.

Formation

High school diploma or GED; or three to six months related experience and/or training; or an equivalent combination of education and experience

Description du poste

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

$23 - $23 an hour

Position Scope

Coordinate, organize, manage, and execute all reservations for the dining room. Welcome and seat patrons as well as handing all "door activities" at the Lafayette Restaurant

Essential Duties and Responsibilities

1. The Hay-Adams Handbook, the departmental Standard Operating Manual and our policies and procedures are part of this Job description
2. Adherence to the Hay-Adams Hotel grooming and appearance standards is imperative for this position
3. Provide information and answer questions with regards to the product and offerings of the Lafayette Restaurant and Private Dining
4. Be knowledgeable with regards to operating hours of all food & beverage outlets and any promotions or events
5. Learn and be familiar with VIP reports and hotel environment
6. Answer the phone in accordance with hotel standards
7. Accept reservations for the Lafayette Restaurant and the Private Dining Room, by taking information such as guest name, time of reservation, party size, a phone number, and a credit card number
8. Prepare a seating assignment before each meal period which considers the special requests and preferred needs of guests
9. Welcome and greet all guests at the front door of the restaurant in a timely manner and follow all Hotel service standards and procedures
10. Seat patrons by escorting them to their assigned table, pulling out chairs, placing napkins, and handing out menus. Answer any questions from the guest, especially regarding menu or hotel items
11. Walk through the dining room to ensure guests are satisfied; answer questions and advise servers and bus persons of any specific service needs
12. Handle any guest request or complaints within reason or coordinate with the Manager on shift if needed
13. Maintain work area in a professional manner and ensure that the noise level in all work areas is kept to a minimum
14. This position requires excellent guest service skills and an understanding that customer care has the highest priority
15. Perform any other reasonable duties as required and directed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This job has no supervisory responsibilities

Education and Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or an equivalent combination of education and experience

Language Skills

Must have goof working knowledge of the English language - ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in a one-on-one and small group situations to customers, clients, and other employees for the organization

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide. Ability to perform these operations using USD as a unit.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Ability

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics describes here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online