Restaurant Host(ess) Sportsbar

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

Pueblo of Sandia is seeking a friendly and professional Restaurant Host/Hostess to be the first contact for guests entering the establishment. You will warmly welcome guests, manage reservations, seat guests promptly, and maintain a clean, organized dining area in collaboration with restaurant and bar staff.

Responsibilities include greeting guests, escorting to tables, handling reservations, taking to-go orders, and assisting servers.

Qualifications

• Must have strong guest service experience.
• Able to stand and walk for long periods.

Responsibilities

• Greets guests warmly and escorts them to tables or seating areas.
• Manages reservations and wait lists, records special requests.
• Answers phones professionally and handles inquiries about reservations.
• Maintains cleanliness and proper setup of dining and waiting areas.
• Handles takeout orders and coordinates with kitchen and servers.
• Collaborates with servers and bartenders to ensure smooth guest service.

Skills

Customer service

Communication

Multitasking

Time management

Personal hygiene

Teamwork

Tools

Reservation system

Job description

Position SummaryThe Restaurant Host/Hostess is the first point of contact for the guest entering the restaurant and bar. Primary responsibility is to ensure exceptional guest service by warmly welcoming guests, managing reservations, and seating guest promptly. Assists in maintaining a clean and organized environment, working closely with the restaurant and bar staff to ensure a seamless dining experience.Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.Essential Duties and ResponsibilitiesGreets guests as they arrive with a friendly and welcoming demeanor.Escorts guests to their tables, providing assistance as needed, such as pulling out chairs and presenting menus.Answers phone calls and inquiries regarding reservations, in a professional manner.Accurately records reservation details and special requests in the reservation booklet or system.Communicates special requests or VIP guests to the appropriate personnel.Always maintains a positive attitude and professional appearance.Relays important information to guests, such as wait times.Inspects dining and serving areas to ensure cleanliness and proper setup.Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customer’s concerns are addressed.Takes “to go” orders, checks, and ensures all items are given to customer correctly.Takes room service orders and notifies room service attendant.Performs daily transactions involving cash, credit cards, comps, and food vouchers.Assists in taking food to rooms for room service.Assists servers with drinks.Makes daily floor plans of rotations for servers.Packages takeout orders.Keeps track of all servers, when not on floor, to ensure guest is seated with an available server.Helps bussers buss tables when needed.Ensures guests have a great experience by not overwhelming the server or the bartender, so they can give exceptional service.Places guest on wait list and call or texts them when table is available, notifies kitchen of big parties.Confirms with front desk about amenities.Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.Additional ResponsibilitiesPreforms other job-related duties as assigned.A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.Team members in this capacity:Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.Key Performance IndicatorsThis position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.Knowledge, Skills, and AbilitiesAbility to deal effectively and professionally with the general public.Strong organizational skills to manage reservations, seating arrangements, and guest requests efficiently.Ability to quickly address guest concerns or complaints and resolve issues to ensure guest satisfaction.Skills in working closely with staff to ensure smooth operations and guest satisfaction.Ability to provide warm and welcoming hospitality to guests.Ability to handle multiple tasks simultaneously, such as answering phone calls, managing reservations, and seating guests.Excellent time management skills to prioritize tasks and ensure timely service to guests.Maintains the highest standard of personal hygiene.Ability to work harmoniously and professionally with co-workers and supervisors.Education and ExperienceRequired:Able to communicate clearly with guests and team.Able to stand and walk for long periods.Able to manage waitlist and seating flow.Available to work weekends and holidays.Preferred:Customer service experience.Restaurant experience.Progression Path – Host>Server Support>Server>Supervisor>ManagerLicense/Certifications/RegistrationsMust be able to successfully pass a stringent background investigation.Will require a pre-employment and random drug screening.Must obtain Food Handlers certfication upon hire.Physical Requirements/Working ConditionsThe following selected physical activities are required to perform the essential functions of this positionPhysical RequirementDescriptionBalancingMaintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.ClimbingAscending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.CrawlingMoving about on hands and knees or hands and feet.CrouchingBending the body downward and forward by bending leg and spine.FeelingPerceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Finger DexterityPicking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.GraspingApplying pressure to an object with the fingers and palm.HearingPerceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.KneelingBending legs at knee to come to a rest on knee or knees.LiftingRaising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.PullingUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.PushingUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.ReachingExtending hand(s) and arm(s) in any direction.SeeingThe ability to perceive the nature of objects by the eye.WalkingJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.SittingParticularly for sustained periods of time.StandingParticularly for sustained periods of time.StoopingBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.TalkingExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.List Working Conditions Required:Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises.Moderate physical activity.Must be able to lift at least 25 pounds.Able to stand and/or walk for more than four (4) hours per day.A work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.