Restaurant Host

060 SAKS & CO LLC; Chicago, Los Alamos (IL, NM); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Disability insurance

Job summary

Neiman Marcus is hiring a Restaurant Host to warmly greet and seat guests, manage reservations, and support smooth service throughout shifts. You will monitor server performance, assist with telephone inquiries, and maintain a pristine dining environment.

The role requires standing, light lifting, and flexibility to work evenings, weekends, and holidays in a luxury retail setting. Strong interpersonal skills and a commitment to exceptional guest experiences are essential, as is the ability to

Qualifications

• High School diploma or GED preferred.
• Knowledge of OpenTable platform.
• Excellent oral and written communication skills.

Responsibilities

• Maintains presence at host stand / door to greet and seat customers.
• Monitors server performance to ensure smooth service during dining.
• Observes proper telephone etiquette.
• Handles reservations through OpenTable (including VIPs) and inquiries about hours, events, etc.
• Organizes reservations, maximizes seating, and optimizes staffing and traffic.
• Adheres to accounting procedures for all transactions and knows the POS system.
• Keeps flow of service aligned with seating at each station.
• Fulfills duties including lifting tables, chairs, highchairs, etc.
• Maintains cleanliness and presentation of menus and covers.

Skills

Excellent communication

Professional demeanor

Customer service

Ability to multitask

Flexible schedule

Education

High School diploma or GED

Tools

OpenTable

Job description

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

WHO WE ARE

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE

The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.

WHAT YOU WILL DO

• Maintains presence at host stand / door to professionally and graciously greet and seat customers
• Monitors server performance to ensure smooth service during the customers’ dining experience
• Observes proper telephone etiquette
• Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
• Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
• Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
• Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
• Participates in daily pre-shift meetings
• Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
• Maintains cleanliness and presentability of all menus and menu covers
• Maintains the highest level of hygiene standards to include, but not limited to:
• Clean, pressed uniform jacket and accompanying clothing and shoes
• Clean and professionally styled hair and nails, maintained to avoid food contamination risks
• Adheres to posted work schedule and follows established procedures for schedule and shift changes

WHAT YOU WILL BRING

• High School diploma or GED preferred
• Knowledge of OpenTable platform
• Excellent oral and written communication skills
• Ability to work autonomously
• Motivated and results-driven
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem-solving skills
• “Win together” mentality
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount SALARY AND OTHER BENEFITS: Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount SALARY AND OTHER BENEFITS: Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Salary Range $18.98 - $23.72* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.