Restaurant GM: Guest Experience & Operations Leader

Applebee's; Town of Middleton (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Applebee's is seeking an experienced restaurant leader to manage daily operations with a guest-centered approach. You will guide a team across service, kitchen and bar to uphold brand standards, drive sales, and ensure a welcoming dining environment. Strong leadership and a track record of developing managers are essential.

The role emphasizes accountability, staff development, and maintaining safety, sanitation and financial controls within a busy Applebee's location.

Qualifications

• Prior management experience in a similar organization.
• College graduate with a two or four year degree in Hotel/Restaurant, Management, Business or associated field.
• Demonstrates leadership abilities as evaluated by current AD/DO and hourly associates.
• Achieve the status of AGM or prior Unit General Manager experience with a similar organization.

Responsibilities

• Ensures prompt, friendly service according to company guidelines.
• Builds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff.
• Maintains adequate inventory levels.
• Maintains product preparation and presentation meeting company standards.
• Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
• Oversees/schedules associates to meet sales demands.
• Maintains safety and security programs according to company policy and government standards.
• Promotes and manages restaurant organization, cleanliness and sanitation.

Skills

Management experience

Leadership abilities

Guest service focus

Education

College degree in Hotel/Restaurant/Management/Business or related field

Job description

Applebee's is seeking an experienced restaurant leader to manage daily operations with a guest-centered approach. You will guide a team across service, kitchen and bar to uphold brand standards, drive sales, and ensure a welcoming dining environment. Strong leadership and a track record of developing managers are essential.

The role emphasizes accountability, staff development, and maintaining safety, sanitation and financial controls within a busy Applebee's location.