Restaurant GM: Growth, Profit & Guest Experience Leader

Papa John's USA, Inc.; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Papa John's USA, Inc. is seeking an Operations Manager to lead all functions of a Papa John’s restaurant, ensuring profitability and adherence to company policies.

The role requires strong leadership, planning, forecasting, and the ability to manage inventories, cash, and staffing. You will report to the General Manager where applicable and drive customer satisfaction through service excellence.

Qualifications

• Oversee all restaurant operations and profitability.
• Ensure compliance with federal, state and local laws and company policies.
• Coach and develop direct reports and conduct performance reviews.

Responsibilities

• Monitor product quality and customer service standards; address deficiencies.
• Respond promptly to customer concerns or issues.
• Solicit feedback to improve operations and brand loyalty.
• Oversee training and execution of quality standards.
• Recruit staff to meet staffing needs and ensure uniform/appearance compliance.
• Set and communicate performance expectations; conduct reviews.
• Document performance issues and take disciplinary action up to termination.
• Drive sales through local marketing and community presence.
• Manage profits by controlling labor, food, and controllable costs.

Skills

Leadership

Operations management

Forecasting

Customer service

Tools

FOCUS System

Job description

Papa John's USA, Inc. is seeking an Operations Manager to lead all functions of a Papa John’s restaurant, ensuring profitability and adherence to company policies.

The role requires strong leadership, planning, forecasting, and the ability to manage inventories, cash, and staffing. You will report to the General Manager where applicable and drive customer satisfaction through service excellence.