Restaurant General Manager: Profit, People & Guest Experience

Popeyes - 14184 - North Highlands; California; On-site; USD 55,000 - 75,000; Full time

Job summary

Popeyes - 14184 - North Highlands is seeking a Restaurant General Manager to lead daily operations, drive profitability, and champion the brand. You will manage the P&L, oversee guest service, people development, and ensure brand standards are met in a fast-paced environment.

The RGM recruits and coaches Assistant Managers, schedules labor, ensures health and safety compliance, and engages with the local community through marketing initiatives.

Qualifications

• 1–2 years of quick service restaurant experience, management preferred.
• Some understanding of P&L interpretation and management to influence profitability.
• Ability to prioritize work and meet deadlines; availability for evenings, weekends and holidays.

Responsibilities

• Lead the restaurant's daily operations and manage the P&L to drive profitability.
• Deliver guest-first service; ensure clean, safe, and welcoming environment; respond to guest issues promptly.
• Recruit, coach and develop Assistant Managers and team members; foster a high-performance culture.
• Ensure health, safety, cleanliness, security and brand standards; execute Popeyes brand programs and local marketing initiatives.

Skills

Leadership

P&L management

Guest experience

Operations management

Staff development

Recruiting/coaching

Time management

Education

High School Diploma or GED

Tools

POS system

Scheduling software

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, Guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM invest their time in developing leaders, creating memorable experiences, managing administration, maintaining the facility, and being a being a brand champion. The RGM consistently keeps our brand promises, inspires their teams and deliver results.

Essential Duties and Responsibilities

Leading the Business

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive Guest service, people development & operations management
• Analyzes sales and labor during and after each shift; adjusts labor as needed

Create Memorable Experiences

• Motivates and directs team members to exceed Guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the Guest experience through operations and timely response to Guest issues
• Problem solves Guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage prospective Guest and execute on local marketing initiatives

Creating Leaders

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Assistant Managers and team to increase the restaurant team’s capabilities and raise restaurant performance
• Demonstrates commitment to goals and inspires others to deliver superior performance

Leading Store Operations

• Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations
• Ensures that restaurant upholds operational and brand standards
• Ensures the team deliver Popeyes brand programs, Limited time offers, and core product with operational excellence
• Identifies problems, conducts high level troubleshooting and seeks maintenance support for restaurant equipment

Qualification and Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of Guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
• Must have open availability

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT

Fryers, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, thermalizer, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, batter mixer, cooking utensils, and drive thru communication systems.

ENVIRONMENTAL CONDITIONS

• The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes.
• The employee is subject to both environmental conditions; work activities occur both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time.
• The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.
• The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.