Restaurant General Manager - Gordon Ramsay's Kitchen (Harrah's LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 90,000 - 140,000; Full time

Job summary

Caesars Entertainment is hiring a Restaurant General Manager for Gordon Ramsay's Kitchen at Harrah's Las Vegas. You will oversee day-to-day operations, drive guest satisfaction, and manage relationships with guests and staff in a high-volume casino dining outlet.

Responsibilities include revenue optimization, adherence to Health Dept. standards, and staff coaching using Harrah's framework. On-site role with a focus on exceptional service and operational excellence.

Qualifications

• High-volume Food & Beverage experience is required.
• Minimum three years of supervisory experience.
• Proficiency in MS Word, Excel, PowerPoint and Outlook.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintain high guest satisfaction by building relationships and handling feedback with service recovery tools.
• Develop revenue-enhancing or cost-reducing ideas with the F&B Operations Director.
• Ensure restaurant and bar compliance with Health Department Regulations and maintain an A grade.
• Lead by example to boost morale and provide coaching and support to staff.
• Conduct coaching sessions and follow the Harrah's coaching cycle for feedback.
• Follow and enhance departmental policies and service procedures.
• Take on additional duties as requested by the Food & Beverage Director.

Skills

Strong interpersonal & communication

Team supervision

Customer relation management

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

POS: Micros / Infogenesis

Job description

Restaurant General Manager - Gordon Ramsay's Kitchen (Harrah's LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Restaurant Manager is responsible for the day-to-day operations of the outlet including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements.

How You Will Create the Extraordinary

• Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance.
• In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
• Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the “A” grade. Knowledge of Health Department Rules and Regulations.
• Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.
• Conducts individual and team QIT, CIP’s, EOS/SFS, Step 1 and Buzz sessions and uses the Harrah's coaching cycle in giving both positive and corrective feedback.
• Follows and enhances departmental and restaurant specific policies, procedures and sequence of service.
• Additional duties as requested by the Food and Beverage Director.

What You Will Need

• Must have a positive and professional interaction with all casino/hotel departments.
• Consistently demonstrates excellent communication and facilitation skills.
• Assists co-workers as needed.
• Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs.
• High school diploma or equivalent required. College degree preferred.
• Minimum five years high-volume Food and Beverage experience.
• Minimum three years supervisory experience.
• Must be congenial and have neat, professional appearance with good personal hygiene.
• Must be reliable and conscientious.
• Possess the ability to interact (in English) with guests, co-workers and supervisory staff.
• Must be accuracy and detail oriented.
• Strong interpersonal and communication skills.
• Ability to act quickly and exercise good judgment under pressure and/or conflict situations.
• Knowledge of current PC software including word processing and spreadsheets.
• Proficiency in Point of Sales systems (i.e. Micros, Infogenesis)

About Us

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90752
• Job Category Food and Beverage & Culinary