Restaurant General Manager - David's - Full-time - Maryland

Live Casino & Hotel; Hanover (MD); On-site; USD 76,000 - 91,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their restaurant operations. This role involves overseeing daily activities, ensuring compliance with regulations, and delivering exceptional guest experiences. You will foster a collaborative environment with culinary and service teams, manage P&L, and drive marketing strategies to enhance guest loyalty. Join a vibrant team where your leadership will directly impact the success of the venue, all while enjoying a culture that values diversity and teamwork. If you're passionate about hospitality and ready to take on a rewarding challenge, this opportunity is perfect for you.

Benefits

Comprehensive Health Benefits

Free Basic Life Insurance

Paid Time Off

Tuition Reimbursement

On-site Wellness Center

Career Growth Opportunities

Annual Merit Based Pay Increases

Free Food and Discounted Meals

Discretionary Performance Bonuses

Free Parking

Qualifications

• 5-7 years experience in restaurant management and supervision required.
• Must be certified in alcohol awareness and comply with state gaming regulations.

Responsibilities

• Oversee daily operations and staff management in the restaurant.
• Ensure compliance with policies while providing exceptional guest service.

Skills

Restaurant Operational Analysis

Problem Solving

Sanitation Laws Knowledge

Alcohol Awareness Certification

Budgeting and P&L Review

Ability to Work Under Pressure

Education

High School Diploma

4-Year Degree in Related Fields

Job description

Min Compensation: USD $76,500.00/Yr. Max Compensation: USD $90,750.00/Yr.

Overview

Why We Need Your Talents:

The General Manager is responsible for the daily oversight of the Restaurant and staff. Responsibilities for the GM include ensuring compliance with policies and procedures, providing exceptional internal and external guest service, monitoring food presentation and quality, leading our team members with a positive and engaging spirit, and effectively managing the outlet’s P&L. The GM’s overall leadership and partnership with the culinary and service staff is paramount to our success.

Responsibilities

Where You'll Make an Impact:

• Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality.
• Maintain open communication with staff and foster a team spirit.
• Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
• Supervise and assist in guest service training for all Team Members.
• Manage quality control of the service and timeliness of food & alcohol orders.
• Evaluate and respond to guest trends, needs, issues, and comments.
• Assist with the development of marketing strategies to drive new visitation, guest loyalty, and VIP player and Host driven events.
• Help create venue awareness through social media channels.
• Plan and execute various ethnic Asian Holiday calendar events.
• Stay abreast of competitive techniques and strive for continuous improvement.
• Ensure that the outlet’s physical appearance/FFE is maintained in exceptional condition.
• Ensure compliance with all regulations associated with food, alcohol, and gaming.
• Coordinate with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories.
• Optimize controlling the cost of labor, food, and beverage.
• Perform continuous process improvement for enhancing Asian guests’ amenities for the venue and support of gaming pit areas and retail opportunities.

Skills to Help You Succeed:

• Ability to analyze and interpret restaurant operational results.
• Ability to solve complex problems.
• Knowledge of sanitation laws and health regulations and applicable OSHA.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission and an Alcohol Beverage Control card along with any required health certifications.
• Must be certified in alcohol awareness.
• Willingness to work nights, weekends, holidays, and cover an irregular work schedule.
• Ability to perform assigned duties under pressure.
• Accuracy in completing assigned duties in a timely manner.
• Knowledge of budgeting, P&L review, percentages, variances, etc.
• Other duties as assigned.

Qualifications

Must-Haves:

• High school diploma or equivalent required; 4-year degree in related fields preferred.
• 5-7 years experience in restaurant management and supervision.
• Ability to analyze and interpret operation results.
• Ability to solve complex problems.
• Ability to perform assigned duties under pressure.
• Accuracy in completing assigned duties in a timely manner.
• Must be certified in alcohol awareness.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to work long hours.
• Ability to stand for long periods of time without sitting or leaning.
• Ability to climb stairs multiple times daily.
• Ability to handle multi-tasking-heavy work—exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to climb, bend, stretch, twist, or reach with your body and arms.
• Ability to work under variable temperatures and noise levels.
• Use of stairs and elevators.

What We Offer

Perks We Offer You:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance.
• Free Short Term & Long-Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour / 7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.