Restaurant General Manager 1

Mitra QSR; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus Eligibility

Paid Time Off

401k with Company Match

Healthcare and Wellness Programs

Employee Discounts

KFC Scholarships up to $20,000 for.col

Tuition-Free Degree fully funded by KF

Job summary

Mitra QSR, a leading KFC franchise, is seeking a Restaurant General Manager to oversee day-to-day operations across three core areas: employees, customers, and restaurant standards.

You'll recruit, mentor, and retain a high-performing team, drive exceptional guest service, and ensure cleanliness, safety, and efficient service while managing P&L and brand standards. Join a family-oriented culture with growth opportunities.

Qualifications

• Must be at least 18 years old with valid U.S. ID.
• Willing to undergo a criminal background check and work with minors.
• Flexible with work hours, including weekends and holidays.
• Ability to stand for lengthy periods and lift up to twenty-five pounds.
• Reliable transportation to and from work.
• Be willing to have fun and be part of the Mitra culture.

Responsibilities

• Oversee day-to-day restaurant operations and nurture, grow, and retain the team.
• Deliver great service with fast, friendly, and high-quality food.
• Maintain cleanliness, equipment, and overall operations for safety and efficiency.
• Understand and manage the restaurant's Profit and Loss (P&L) statement.

Skills

Servant Leader

Mentor and Coach

Learner Mindset

Customer Service Focused

Organized

Financial Acumen

Ownership Mindset

Job description

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country. Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success.

COMPANY INTRODUCTION

• At Mitra QSR: Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S.
• Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast-changing world
• Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth
• Our Leadership and Team: Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years with us

WHY JOIN US?

• Family-Oriented Company Culture
• Great Working Hours (No breakfast and typical restaurant close by 11pm)
• Employee Recognition Programs
• Community Involvement Opportunities
• Competitive Compensation and Benefits
  • Bonus Eligibility
  • Paid Time Off
  • 401k with Company Match
  • Healthcare and Wellness Programs
  • Employee Discounts
• Education and Opportunities
  • KFC Scholarships up to $20,000 for college or trade school
  • Tuition-Free Degree fully funded by the KFC Foundation
• Career Advancement

JOB SUMMARY

As a Restaurant General Manager at Mitra QSR, you will be trusted with overseeing three key areas of our business:

• Our Employees: You will oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service
• Our Customers: Your team will take pride in delivering great food with a smile, served quickly in a clean restaurant. As a Quick Service Restaurant (QSR), speed and quality are our priorities
• Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment

ROLE EXPECTATIONS

• Create a Positive Environment: Foster a positive and collaborative workplace where everyone feels valued
• Mentor and Inspire: Lead and inspire your team to ensure customers get the best service
• Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food
• Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations
• Manage Finances: Understand and manage the restaurant's Profit and Loss (P&L) statement
• Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies

SKILLS AND QUALIFICATIONS

• Servant Leader: Success depends on the team's success
• Mentor and Coach: Effectively mentors and coaches team members
• Learner Mindset: Enjoys learning and improving processes
• Customer Service Focused: Prioritizes delivering excellent customer service and great products
• Organized: Great time management skills
• Financial Acumen: Basic understanding of finances
• Ownership Mindset: Takes responsibility for business outcomes

REQUIREMENTS

• Effective communication skills
• Must be at least 18 years old with valid U.S. ID
• Willing to undergo a criminal background check and be able to work with minors
• Must be flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty-five pounds
• Reliable transportation to and from work
• Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success!