Restaurant General Manager

Burger King; Troy (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Burger King in Troy, MI is seeking a Restaurant General Manager to lead daily operations and drive profitability across the restaurant.

The RGM oversees a team including an Assistant Manager and hourly staff, manages scheduling, and ensures compliance with BK standards.

This role emphasizes guest satisfaction, local marketing, recruitment, training, and community engagement to grow restaurant performance.

Qualifications

• Minimum 18 years of age.
• High School Diploma or GED; 2 years of college preferred.
• 1-2 years of restaurant management experience.
• Strong understanding of P&L management and profitability drivers.
• Ability to prioritize and meet deadlines.
• Demonstrated leadership and guest service skills.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Owns and drives the restaurant P&L to improve profitability.
• Reviews P&L lines to optimize financial performance.
• Drives sales through proactive guest service and operations.
• Motivates team to deliver fast, friendly service in a clean facility.
• Responds promptly to guest issues and manages the guest experience.
• Addresses guest feedback and implements improvement plans.
• Engages with the local community to attract guests.
• Leads recruitment and onboarding for the restaurant team.
• Coaches and recognizes staff to raise performance.
• Develops team through training and certifications.
• Manages labor and scheduling for optimal staffing.
• Ensures compliance with laws and BK policies.
• Upholds brand standards and operational procedures.
• Fills in as Assistant Manager or Shift Coordinator when needed.

Skills

P&L management

Leadership

Guest service

Staff scheduling

Regulatory compliance

Communication

Evenings weekends

Education

High School Diploma or GED

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities::

PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant

*BKC is an equal opportunity employer and we encourage all qualified applicants to apply

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.