Restaurant General Manager

Workstream; Texas City (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Burger King is seeking a Restaurant General Manager to lead daily operations, drive profitability, and deliver guest satisfaction. You will manage 20–45 associates under the District Manager and ensure brand standards.

You will recruit, train, and coach the team, schedule labor, and control P&L while maintaining safety and quality. This role requires evenings, weekends, and holidays to keep the restaurant performing at its best.

Qualifications

• Must be at least 18 years old with HS diploma or GED.
• 1–2 years of restaurant management experience.
• Strong understanding of P&L management and profitability drivers.
• Ability to recruit, train, and coach a large team.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Own restaurant P&L and drive profitability.
• Drive sales through guest service and operations.
• Recruit, train and coach the restaurant team.
• Schedule labor and ensure regulatory compliance.

Skills

Leadership

Guest service

P&L management

Team coaching

Time management

Education

High School diploma or GED

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities::

PROFITABILITY

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management

GUEST

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that restaurant upholds operational and brand standards
• *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.