Restaurant General Manager

HMSHost; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

BURGER 21 at TAMPA INTERNATIONAL AIRPORT is seeking a General Manager I to oversee a high-velocity QSR/casual dining operation with annual sales over $5M. You will ensure the restaurant is clean, staffed, open for business, and run to high operational and financial standards.

You will lead staffing, coaching, scheduling, onboarding, and performance recognition while driving profitability and guest satisfaction in a fast-paced airport environment.

Qualifications

• Experience managing a QSR or casual dine restaurant.
• Ability to deploy staff and resources to maximize profitability.
• Ability to read financial and operational data to monitor progress.

Responsibilities

• Open and close the restaurant and ensure opening readiness.
• Deploy staff to maximize profitability and meet P&L goals.
• Schedule shifts and ensure all shifts are covered.
• Coach and support staff to achieve business goals.
• Hire, promote and onboard associates; promote HMSHost as employer of choice.
• Ensure onboarding and proper training including badging requirements.
• Review financial and operational data and reports to monitor progress toward goals.
• Recognize staff contributions and implement engagement initiatives.
• Maintain current contact information for all associates.

Skills

Leadership

P&L responsibility

Staffing & scheduling

Coaching & development

Hiring decisions

Diversity & inclusion

Job description

BURGER 21, TAMPA INTERNATIONAL AIRPORT (TPA)

Purpose:

The purpose of the General Manager I (GMI) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $5M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMI is responsible for the overall success of the restaurant.

Essential Functions:

Open and Close

Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
• Ensures that the company has most current contact information for all associates working in the restaurant.

About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates（“the Company”）， is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).