Restaurant General Manager

Potbelly Sandwich Works; Sandy (UT); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

Job summary

Potbelly Sandwich Shops is seeking a General Manager to lead a shop, energize the team, maintain product quality, and deliver great service.

This full-time exempt role reports to the District Manager and requires 2+ years GM experience in food or retail with P&L responsibility, plus open availability for a fast-paced environment. Benefits are provided to eligible employees.

Qualifications

• Minimum of 2 years experience as a General Manager in a restaurant or retail environment with P&L responsibility.
• Strong business acumen and ability to see the big picture.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant.
• Open availability.
• All Shift Leaders and Managers must be trained and pass a Food Safety Certification course.

Responsibilities

• Lead shop operations and drive sales and customer satisfaction.
• Hire, train and develop staff; manage performance and growth.
• Maintain product quality and uphold food safety standards.
• Control labor costs and manage budgets; ensure accurate cash handling.
• Create and execute plans to build the business and improve profitability.

Skills

Leadership

Customer service

Communication

Team development

Operations management

Budgeting

Education

High school diploma

Bachelor's degree preferred

Tools

POS software

Microsoft Office

Job description

Earn $48,000 to $58,000! - Based on skills and qualifications!

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly started in 1977 as a small antique store that turned into a lines‑out‑the‑door neighborhood sandwich shop. We now serve delicious food in a fun environment at more than 400 shops across the United States. We wake up every day with one goal: make people happy through good vibes and delicious crave‑able food. Put those awesome ingredients together, and there’s no telling what we’ll cook up next.

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

Job Details

• Job Title: General Manager
• Department/Function: Operations
• Location: Field, in Shop
• Reports to: District Manager
• Details: Full‑Time, Exempt
• Travel Requirements: Rarely

General Description

The GM is the leader of the Potbelly shop. They bring positive energy each day to build and inspire teams and to make Potbelly a fun place for customers. They see the big picture of running the business, coach and develop people, maintain outstanding product quality and exceptional customer service, and build sales while controlling costs.

Essential Functions

People

• Select and hire great employees who represent Potbelly values.
• Train and develop all employees to the next level.
• Assess staff abilities and create and implement effective development plans.
• Develop a plan to reduce turnover.
• Delegate tasks to the team and provide follow‑up, holding the team accountable.
• Build relationships among team members, provide open communication on goals, and recognize positive contributions.
• Provide timely, thorough performance appraisals based on defined goals and objectives.
• Educate the team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Administer all in‑shop employee benefits and payroll procedures.

Customers

• Delight customers with great food and good vibes.
• Effectively handle customer complaints and issues.
• Measure customer satisfaction and execute plans to improve both satisfaction and loyalty.
• Maintain a clean and inviting shop, ensuring cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.
• Continuously improve the customer feedback program scores.

Sales

• Increase complementary sales and deliver budgeted sales each period.
• Create a marketing plan and lead local shop marketing to increase sales, involving community, school and local business activities.
• Create a shop plan to continuously improve the business.

Profits

• Control cost of goods, variances and inventories within the shop.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Possess financial literacy; understand and learn from financial reports.
• Increase flow‑through.

Essential Physical Functions

• Work a minimum of 45 hours per week.
• Stand/walk for 9–10 hours per day.
• Exert well‑paced mobility for up to five hours at a time.
• Lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Reach, feel, bend, stoop, carry, fine‑manipulate and key data.
• Work in warm and cool environments, indoors (95%) and outdoors (5%).
• Tolerate higher levels of noise from music, customer and employee traffic.
• Tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education and Behaviors

• Know, live and teach Potbelly values.
• Adopt Potbelly values as personal values.
• Have excellent communication skills, including active listening and the ability to ask great questions.
• Have a sustained record of leading teams to success.
• Possess an extremely strong work ethic.
• Be educated and an active learner.
• Take initiative to solve problems and get things done correctly and on time.
• Have the ability to grow other leaders.
• Exhibit humility and self‑confidence.
• Know how to successfully grow sales and business profitably.
• Minimum of at least 2 years experience as a General Manager in a restaurant or retail environment with P&L responsibility; restaurant industry preferred.
• High school degree; bachelor’s degree preferred.
• Strong business acumen and ability to see the big picture.
• Ability to manage a fast‑paced, high‑volume, customer‑focused restaurant.
• Open availability.
• All Shift Leaders and Managers must be trained and pass a Food Safety Certification course; certification requirements vary by state.
• Ability to comprehend and communicate in English via verbal and written skills for employee performance.
• Spend 80–90% of time on the shop floor in the front of the house.
• Exceptional customer service skills.
• Strong time‑management skills; ability to multi‑task, prioritize, and organize.
• Strong interpersonal skills; ability to select, develop, inspire and manage strong teams.
• Strong written and verbal communication skills.
• Ability to delegate, follow‑up and hold team accountable.
• Ability to create and execute effective plans to build the business.
• Ability to set budgets and maintain food and beverage cost.
• Ability to follow expectations and guidelines set by Potbelly.
• Microsoft Office skills.