Restaurant General Manager

KF; Rockville (MD); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Bonus Eligible

4 weeks’ vacation

Paid Time Off

Tuition reimbursement

Scholarship opportunities

Career advancement

Medical benefits from day 1

401k with 6% match

Health and wellness programs

Discounts on various services

Free meal each shift

KFC Foundation programs and tuition"

Résumé du poste

KFC is seeking a Restaurant General Manager to lead a dynamic team, recruit top talent, and deliver exceptional guest experiences. You’ll coach managers, develop training plans, and build a culture aligned with our equity, inclusion and belonging values.

You’ll manage scheduling, budgets, and profitability while maintaining brand standards and driving customer satisfaction. If you excel at people development, P&L analysis, and hands-on leadership, this role is for you.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.

Responsabilités

• Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
• Develop a comprehensive training plan and mentor supervisors and trainers.
• Recognize and reward outstanding performance while fostering equity and belonging.
• Address conflicts promptly and maintain a positive work environment.
• Engage with customers and resolve issues to ensure a positive experience.
• Schedule staff to optimize service, coach on brand standards, and lead rollouts.
• Analyze financial performance, manage the budget, and maximize profitability.
• Stay informed about competitors and enhance digital presence and loyalty programs.

Connaissances

People management

P&L analysis

Communication skills

Recruiting top talent

Change management

Description du poste

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.

THE DAY-TO-DAY:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

IS THIS YOU?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 4 weeks’ vacation and additional Paid Time Off
• Tuition reimbursement and scholarship opportunities
• Career advancement and professional development
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Free meal each shift
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!