Restaurant General Manager

Taco Bell - 32947 - Portland/Science Park; Portland (OR); On-site; USD 75,000 - 95,000; Full time

Job summary

Taco Bell - 32947 - Portland/Science Park is seeking a Restaurant General Manager to lead daily operations, manage costs, and build sales in a fast-paced environment. You will supervise staff, ensure service quality at the front counter, and uphold brand image while developing employees.

Responsibilities include scheduling, payroll, cash handling, and local marketing, with emphasis on safety, cleanliness, and training. Strong leadership, communication, and customer service skills are essential.

Qualifications

• Must have a high school diploma or GED; University degree preferred.
• Minimum of 2 years supervisory experience.
• Must be at least 18 years of age.
• Must be Serv Safe Certified.
• Knowledge of P&L statements.
• Basic math and computer skills.
• Strong customer service skills.
• Strong communication, leadership, and conflict resolution skills.
• Requires open availability.

Responsibilities

• Work the front counter to ensure quality service and train staff on courtesy and handling of complaints.
• Conduct meetings with team and management to plan and review operations/policies.
• Develop and maintain an acceptable level of sales; utilize local store marketing.
• Monitor utilities and costs; analyze profits and loss statements and take corrective action.
• Develop and post labor schedules; adjust labor to changes in sales volume.
• Manage cash handling and daily bank deposits following company procedures.
• Ensure safety, cleanliness, and adherence to image standards; report incidents.
• Conduct performance reviews and maintain personnel files in compliance with laws.

Skills

Customer service

Communication

Leadership

Conflict resolution

Team supervision

Education

High school diploma or GED

University degree preferred

Tools

P&L knowledge

Basic math and computer skills

Job description

RESTAURANT GENERAL MANAGER

SUMMARY

To profitably operate the restaurant within the practice and procedures established by Taco Bell Corporation and the company. This position is responsible for cost control, customer service, restaurant and employee appearance, building sales, maximizing profits and employee development.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:

• Responsible for working the front counter to ensure quality service. Checks product quality and communicates with customers and assures availability. Effectively trains and coaches employees to show courtesy and handling of complaints.
• Conduct meetings with team members and management team for the purpose of planning, training, and reviewing operations/management procedures and policies.
• Develops and maintains an acceptable level of sales. Utilizes local store marketing.
• Monitors utilities, supplies, and other cost categories to minimize impact. Analyzes Profits and Loss statements and takes appropriate corrective action. Follows proper procedures and specifications in preparation and serving of food products. Controls restaurant inventory through an established inventory system.
• Use company approved labor guidelines. Develops and post labor schedules in advance of work week start. Adjusts labor to changes in sale volume.
• Manages restaurant cash control by making bank deposits daily. Follows the Cash Handling Procedures outlined in the company’s employee handbook.
• Ensures accidents and incidents are reported to Risk Management in a timely manner. Take necessary action to minimize workers and/or unemployment compensation. Maintains safe work environment. Achieve highest possible rating by the Health Department. Ensures professional restaurant and team image through rigid adherence to restaurant cleanliness, uniforms, and overall is following BKC’s Image standards.
• Keeps Area Coach informed of hiring team members, approval for promotions and changes in employee status. Process payroll accordingly. Maintains applicant tracking as per federal requirements.
• Conducts performance reviews with management team and team members. Documents in writing, corrective disciplinary action with employees or any incident involving customers. Maintain team member’s personnel files in accordance with federal, state and local law. Posts all Federal and State required posters.
• Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed.
• Attends meetings as scheduled by District Manager for the purpose of planning, training and reviewing operations/management procedures and policies.
• Performs all administrative paperwork as required.

Qualifications

A high school diploma or GED; University degree preferred

A minimum of 2 years supervisory experience

Must be at least 18 years of age

Must be Serv Safe Certified

Knowledge of P & L statements

Basic math and computer skills

Strong customer service skills

Strong skills in the areas of Communication, Leadership, and Conflict resolution

Requires open availability

BACKGROUND CHECK

Candidates are required to pass background check and drug test criteria as a condition of promotion or hire to this position unless otherwise prohibited by state law.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT

Fryers, Thermalizer, flat top grills, split lid grills, walk in freezer, menu boards, computers, cash registers, filtering machines, steam units, holding cabinets, storage units, soda fountain hook up station, microwave, cooking utensils, drive thru communication systems, coolers, freezers, and hot holding line

ENVIRONMENTAL CONDITIONS

• The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes.
• The employee is subject to both environmental conditions; work activities occur both inside and outside.
• The employee is subject to extreme cold temperatures below 32 degrees for periods of time.
• The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.
• The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.