Restaurant General Manager

Level99; Natick (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible schedules

Team-oriented environment

Opportunities for professional growth

Job summary

Level99 in Natick, MA is looking for an experienced manager to lead their dynamic team. You'll be responsible for connecting with guests, driving sales through innovative programming, and cultivating a positive team environment.

The ideal candidate will possess management experience in the entertainment or food & beverage sectors, along with strong organizational and communication skills. B.S. in Hospitality Management and high emotional intelligence are key.

This role requires a flexible schedule including nights and weekends, as well as a passion for creating memorable guest experiences.

Qualifications

• 5+ years of management experience in a high-volume entertainment or food & beverage business.
• Ability to lift and carry up to 50 pounds.
• Strong organizational skills with attention to detail.

Responsibilities

• Connect with guests and cultivate relationships.
• Recruit, hire, and train employees.
• Drive sales through creative programming opportunities.
• Coach team members on hospitality and service.

Skills

Flexible schedule

Ability to stand for extended periods

Excellent communication

High emotional intelligence

Education

B.S. in Hospitality Management

Tools

Microsoft Office

Google Workspace

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-size mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Job Responsibilities

• Always seeking to connect with guests, cultivate relationships, and create regulars
• Uphold the standards set by Level99 and Night Shift Kitchen + Tap
• Recruit, hire, train and continually develop a team of hourly and salaried employees
• Drive sales through creative programming opportunities developed with the VP of Food & Beverage, VP of Operations, and VP of Marketing & Strategy
• Listen to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift
• Use and maintain all operational systems such as Toast POS system, OpenTable, Sling, Lever, and others as needed
• Schedule hourly employees within a set area of responsibility, targeting levels that drive sales and achieve guest and team hospitality goals
• Measure performance of hourly team members using metrics set by the organization
• Coach team members on all aspects of hospitality and food and beverage service
• Utilize best practices during the shift to ensure Cost of Goods are maintained within target
• Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Responsible for ensuring events are optimally staffed with individuals that embody Level99’s cultural values
• Seamlessly work with and support food and beverage, events, and entertainment teams
• Other tasks, as assigned

Key Qualifications

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to be onsite 5 days a week, with an average of 9 hours per day over the course of the year. More may be required seasonally
• Able to work nine hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, and walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Able to work with all management teams to ensure optimal communication
• Ability to work well under pressure in a fast-pace, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office and Google Workspace
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
• Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence

Additional Requirements

• Knowledge of a second language, particularly Spanish, a plus
• Minimum 5 years experience working as a manager of people in a high-volume entertainment and/or food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• Previous General Manager experience in a full service restaurant

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...

• Like to laugh, would be described as a 'low maintenance, low drama' person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to 'get it done now'

Level99 is an E-Verify employer.