Restaurant General Manager

Gaylord Hotels; Nashville (TN); On-site; USD 89,000 - 113,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Gaylord Hotels, located in Nashville, seeks an experienced F&B outlet leader to manage operations, menus, beverage programs, and guest service excellence. This full-time management role requires strategic budgeting, forecasting, and staff leadership in a dynamic hospitality setting.

You will drive HACCP and OSHA compliance while delivering outstanding guest experiences and executing company-wide beverage initiatives.

Qualifications

• High school diploma or GED required; 6 years in F&B, culinary, event management, or related area.
• 2-year degree in Food Service Management, Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 4 years in F&B, culinary, event management, or related area.

Responsibilities

• Leads and initiates F&B outlet operations including marketing, promotions, customer service and inventories.
• Manages menu and recipe development and food preparation for the outlet.
• Develops beverage programs within company national agreements.
• Oversees budget administration, forecasting, and P&L accountability; cost control and inventories.
• Manages outlet service and management staff.
• Ensures HACCP and OSHA compliance and regulatory guidelines.

Skills

F&B operations

Customer service

Inventory management

Leadership & communication

Education

High school diploma or GED

2-year degree in F&B/Hospitality

Job description

Additional Information

Job Number 26130001

Job Category Food and Beverage & Culinary

Location 2800 Opryland Drive, NASHVILLE TN 37214, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $89,000-$113,000 Annually

Bonus Eligible: Y

Job Summary

Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories. Assists with the menu development, recipe development and food preparation for the designated outlet. Develops beverage programs within the parameters of the company’s national agreements. Maintains established policies and procedures within the designated outlet. Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories. Manages the performance of the outlet service and management staff. Develops and executes creative initiatives to enhance the guest service experience. Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in food and beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Leading Food and Beverage Operations

• Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories.


• Assists with the menu development, recipe development and food preparation for the designated outlet.


• Develops beverage programs within the parameters of the company’s national agreements.


• Maintains established policies and procedures within the designated outlet.


• Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories.


• Conducts inventory for par levels of food, beverage and paper supplies.


• Establishes methods for inventory control and adheres to purchasing procedures.


• Verifies the proper maintenance, cleaning and operation of the outlet and service equipment.


• Develops and executes creative initiatives to enhance the guest service experience.


• Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry.


• Executes administrative functions such as reporting, forecasting, quality assurance and departmental meetings.

Leading Food and Beverage Team

• Manages the performance of the outlet service and management staff.


• Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.


• Facilitates effective communication within F&B and with support departments.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Empowers employees to provide excellent guest service.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees


• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status


• Provides for the safety and security of the employees or the property


• Monitors employee attendance and records absences/tardiness.


• Helps direct supervisors to achieve their own development goals.


• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.