Restaurant General Manager

Fairmont Hotels & Resorts; Los Angeles (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Discounted rooms

F&B rates

Job summary

Fairmont Century Plaza is seeking a Restaurant General Manager to lead Birdie G’s with a focus on exceptional guest service, team leadership and financial performance. You will direct all restaurant operations for a premier dining concept in Century City, Los Angeles, ensuring brand standards and memorable guest experiences.

The role requires strong leadership, beverage knowledge, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Minimum 3 years leadership experience as a Restaurant GM in a luxury hotel or fine dining setting.
• Degree in Food Service Management, Hospitality, Business Administration or related major preferred.
• Experience in a union environment preferred.
• Thorough knowledge of wines, liquors, cocktails and beverages.

Responsibilities

• Plan and direct all restaurant operations and guest service initiatives.
• Position the restaurant as a top dining choice in Los Angeles.
• Maintain brand standards and full knowledge of menus.
• Handle guest concerns quickly and professionally.
• Achieve financial targets through revenue growth and cost control; manage budget and inventory.
• Lead the team with training, development and performance feedback.

Skills

Leadership experience

Communication skills

Customer service orientation

Time management

Education

Degree in Food Service Management or related field

Tools

Opera

Revinate

OpenTable - Guest Centre

Avero Slingshot

Microsoft Office

Job description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Restaurant General Manager

Exceptional service and flavors are the hallmarks of every dining experience. We invite you to bring your leadership strengths as a General Manager of newly opening Birdie G’s in the Fairmont Century Plaza – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

Birdie G’s is a stunning new restaurant opening in Century City, Los Angeles. Located directly across the street from CAA. Birdie G’s in the Fairmont Century Plaza is bringing the best of the original Birdie G’s from Santa Monica to the new licensed environment. With no details left out, guests can dine in the outdoor courtyard or private booths. Designed to be the beating heart of Century city, surrounded by offices full of the “industry’s” power players, Birdie G’s is set to retake its place in LA’s iconic restaurant scene.

What You Will Be Doing

• Plan and direct all aspects of the restaurant operations to include guest service standards and initiatives and create unforgettable experiences for our guests
• Ensure the restaurant is positioned as one of the top dining choices in Los Angeles
• Ensure food & beverage brand standards are maintained and have full knowledge of all restaurant menus
• Handle guest concerns and react quickly and professionally
• Achieve financial targets through maximizing revenue and managing expenses and productivity; Develop and execute the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories
• Lead the department in all aspects, and ensure service standards are followed though consistent performance management of all restaurant colleagues through constant communication, training, development and follow up
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Improves service by communicating and assisting colleagues to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Interview, select and train new colleagues
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 3 years leadership experience as a Restaurant GM in a luxury hotel and/or fine dining restaurant
• Degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major is preferred
• Experience in a union environment preferred
• A thorough working knowledge of wines, liquors, cocktails and other beverages.
• Ability to work cohesively as part of the restaurant team and food and beverage division
• Ability to work well under pressure in a fast paced environment
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revinate
• Excellent communication and organizational skills
• Entrepreneurial mindset with strong interpersonal and problem solving abilities

What Is In It For You

• Salary Range: $110,000 - $125,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment
• Cell Phone Usage Reimbursement
• Complimentary Dry Cleaning Services for business attire

Your Team And Working Environment

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:

Must provide proof of eligibility to be employed in the United States of America.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D