Restaurant General Manager

Donatos Pizza; Frisco (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

Paid time off

Food discount

Meal plans offered

Referral bonuses

Job summary

Donatos Pizza in Frisco, TX is seeking a General Manager who leads with integrity and hospitality. You will develop people, drive operations excellence, and guide the restaurant to achieve sales and profit growth while delivering exceptional guest experiences.

The GM acts as a coach, sets standards, trains staff, and partners with the community to build relationships and a thriving team culture. Competitive bonuses and benefits accompany this role.

Qualifications

• High School diploma or equivalent.
• Level 2 ServSafe Manager certification or ability to obtain.
• Flexible schedule including opening/mid/closing shifts and weekends/holidays.
• Strong problem solving and communication skills.
• Ability to lead and train a team.

Responsibilities

• Empowers employees and ensures proper onboarding and training.
• Models performance standards and coaches the team.
• Maintains appropriate staffing levels during volume changes.
• Controls cash and assets and adheres to policies.
• Engages with the local community to build relationships and drive sales.
• Manages food cost, waste, portioning, inventory, and theft.
• Ensures food safety, sanitation, and adherence to Donatos standards.
• Opens and/or closes the restaurant with proper admin procedures.
• Drives P&L results and communicates progress to the team.

Skills

People development

Operations excellence

Sales growth

Hospitality

Coaching

Training

Communication

Team leadership

Education

High School diploma or equivalent

ServSafe Manager certification (Level 2) or able to obtain

Job description

Every Piece is Important, and That Includes YOU!

Position Summary – A Day in the Life

The General Manager (GM) is responsible for People Development, Operations Excellence, Sales Growth, Profit Growth, and our Customer’s experience (Hospitality). The role of the GM is to develop people and build prosperity. The GM is the leader in the restaurant, acting as a coach and providing a restaurant environment that is focused on integrity, honesty, and pride. The General Manager provides resources, training, and development, and utilizes a systematic and principle-centered management approach to maximize restaurant-operating results, to fulfill the Mission & Promise. Effective performance for the General Manager is a balance of combined results utilizing Gold Standard measurements.

Want to Earn Some Dough?

• As a member of management team, you are eligible for performance bonuses
• Paid Time Off
• 50% Food Discount and Meal Plans Offered.
• Referral Bonuses

Duties & Responsibilities:

• Empowers and allows restaurant associates to make decisions and resolve customer concerns in a way that fully satisfies our customer.
• Ensures each new associate receives the proper on-boarding and training and understands their role in fulfilling the Mission & Promise.
• Models performance standards (primary responsibility is to direct and coach, secondary responsibility is to assist).
• Ensures staffing levels are optimal during all volume periods; acts in a timely and decisive manner to adjust staffing for business volume changes.
• Effectively controls cash and assets and ensures adherence to cash handling policies.
• Engages the local community; builds strong relationships that result in partnerships within the community, win-win opportunities, and sales growth.
• Controls food cost components of waste, prep, weights, portioning, on hand amounts (food orders/buildto/inventory management) and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures product quality meets Donatos standards and guest expectations.
• Properly executes, enforces, and manages food safety and sanitation requirements.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
• Coaches and counsels the team to achieve restaurant and personal development goals.
• Assists all management in developing and ensures the Readiness Checklist process is utilized by all management team members.
• Communicates performance standards and expectations to all team members and provides ongoing feedback on progress toward objectives and results.
• Assumes accountability for P & L results.
• Delegates responsibility among team members for achieving financial results.
• Identifies areas of opportunity and implements action plans to achieve cost reductions.
• Monitors sales volumes and adjusts projections accurately.
• Conducts meetings such as product rollouts, manager meetings, new restaurant openings, operating systems, etc.

Minimum requirements

• General Managers must have a flexible schedule that includes the ability to work variety of opening, mid and closing shifts, along with working most weekends and holidays.
• Good problem solving skills.
• Good communication skills.
• Excellent bias for action and go-getter attitude
• Ability to train employees.
• Excellent organization skills.
• Excellent time management skills.
• Ability to lead a team.

Education

• High School diploma or equivalent.
• Level 2 ServSafe Manager certification (or able to obtain)
• Internal Candidates must complete required training and development activities within Donatos Training Roadmap, demonstrate ability to impact MPA (Mission & Promise Assessment) and SVR (Store Visit Report)

Physical Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Donatos is an Equal Opportunity/ Affidative Action Employer:

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career.

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you’re looking for your first job or want to advance your career, you’ll love being part of a work environment that’s not just rewarding and fun, but supportive too. We’re committed to hiring associates who we feel will be a great fit with the Donatos family – and then empowering them to become leaders who bring out the full potential of everyone around them.