Restaurant General Manager

Workstream; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonuses and profit sharing

Paid Time Off

50% Food Discount

Referral Bonuses

Job summary

Workstream is seeking a General Manager located in Frisco, Texas, to lead restaurant operations focusing on team development, operational excellence, and customer satisfaction. In this role, you will be responsible for empowering your team, managing supply costs, and ensuring adherence to health and safety standards.

The ideal candidate should have experience in high-volume restaurant operations and possess strong communication, organization, and leadership skills. We provide opportunities for growth and performance-based bonuses.

Qualifications

• Must have a flexible schedule for varied shifts.
• Experience in high-volume restaurant operations is required.
• Ability to communicate effectively and train associates.

Responsibilities

• Empower associates to resolve customer concerns.
• Ensure proper training for new associates.
• Control cash and assets while ensuring compliance.

Skills

Experience with high volume restaurant operations

Good communication skills

Ability to train employees

Excellent organization skills

Excellent time management skills

Ability to lead a team

Education

High School diploma or equivalent

Level 2 ServSafe certification

Job description

Position Summary – A Day in the Life

The General Manager (GM) is responsible for People Development, Operations Excellence, Sales Growth, Profit Growth, and our Customer’s experience (Hospitality). The role of the GM is to develop people and build prosperity. The GM is the leader in the restaurant, acting as a coach and providing a restaurant environment that is focused on integrity, honesty, and pride. The General Manager provides resources, training, and development, and utilizes a systematic and principle-centered management approach to maximize restaurant-operating results, to fulfill the Mission & Promise. Effective performance for the General Manager is a balance of combined results utilizing Gold Standard measurements.

Want to Earn Some Dough?

• As a member of management team, you are eligible for performance bonuses and profit sharing
• Paid Time Off
• 50% Food Discount and Meal Plans Offered.
• Referral Bonuses

Duties & Responsibilities

• Empowers and allows restaurant associates to make decisions and resolve customer concerns in a way that fully satisfies our customer.
• Ensures each new associate receives the proper on-boarding and training and understands their role in fulfilling the Mission & Promise.
• Models performance standards (primary responsibility is to direct and coach, secondary responsibility is to assist).
• Ensures staffing levels are optimal during all volume periods; acts in a timely and decisive manner to adjust staffing for business volume changes.
• Effectively controls cash and assets and ensures adherence to cash handling policies.
• Engages the local community; builds strong relationships that result in partnerships within the community, win-win opportunities, and sales growth.
• Controls food cost components of waste, prep, weights, portioning, on hand amounts (food orders/buildto/inventory management) and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures product quality meets Donatos standards and guest expectations.
• Properly executes, enforces, and manages food safety and sanitation requirements
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
• Coaches and counsels the team to achieve restaurant and personal development goals.
• Assists all management in developing and ensures the Readiness Checklist process is utilized by all management team members.
• Communicates performance standards and expectations to all team members and provides ongoing feedback on progress toward objectives and results.
• Assumes accountability for P & L results.
• Delegates responsibility among team members for achieving financial results.
• Identifies areas of opportunity and implements action plans to achieve cost reductions.
• Monitors sales volumes and adjusts projections accurately.
• Conducts meetings such as product rollouts, manager meetings, new restaurant openings, operating systems, etc.

Minimum requirements

• General Managers must have a flexible schedule that includes the ability to work variety of opening, mid and closing shifts, along with working weekends and holidays.
• Experience with high volume restaurant operations.
• Good communication skills.
• Ability to train employees.
• Excellent organization skills.
• Excellent time management skills.
• Ability to lead a team.

Education

• High School diploma or equivalent.
• Level 2 ServSafe certification (or able to obtain)
• Internal Candidates must complete required training and development activities within Donatos Training Roadmap, demonstrate ability to impact MPA (Mission & Promise Assessment) and SVR (Store Visit Report)

Previous Experience

• External – 3 years in similar role preferred
• Internal – 6 months Donatos experience preferred, management experience required
• Can execute all items on the GM readiness checklist

Physical Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Donatos is an Equal Opportunity/ Affiantive Action Employer

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career.