Restaurant General Manager

Summerwood Corporation; Elkton (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Accrue PTO every pay period

Eligible for medical, dental, life, 401k

Annual bonus potential $14,560 to $36,400

Job summary

Summerwood Corporation in Elkton, Maryland, is seeking a Supervisor to oversee restaurant operations, focusing on customer satisfaction and financial performance. In this role, you will ensure compliance with company standards, train staff, and manage operational efficiency.

The ideal candidate should possess supervisory experience in food service or retail, have strong leadership skills, and be adept in financial analysis. This position offers benefits such as PTO and bonus potential.

Qualifications

• Must demonstrate the ability to maintain financial controls and coach employee performance.
• Knowledge of food safety and restaurant operations is essential.
• Ability to drive customer satisfaction and financial performance.

Responsibilities

• Maintain customer satisfaction and product quality.
• Develop restaurant annual operating plan and analyze financial metrics.
• Ensure adherence to company standards in operations and training.

Skills

Customer service excellence

Team leadership

Business acumen

Team development

Restaurant operations knowledge

Education

High school diploma or GED

Supervisory experience in food service or retail

Job description

Overview

Supervisor’s Title Area Coach (AC). Directly Supervises Associate General Managers / Shift Managers / Hourly Crew.

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, exercising financial control to meet the restaurant profit margin targets, and selecting, training, developing and motivating employees. The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role models appropriate skills and behavior in the restaurant.

Responsibilities

• Customer Satisfaction / Product Quality – Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Drives customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
• Tracks, analyzes and resolves sources of customer complaints.
• Ensures that food safety standards are met.

• Financial – Develops and drives restaurant annual operating plan.
• Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
• Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
• Develops store CAPEX requests and is the principal interface with all vendors.

• Operations – Ensures that facilities and equipment are maintained to Company standards.
• Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards.
• Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
• Oversees development and revision of weekly management and crew schedules.

• Human Resources – Directs all restaurant-level HR activity including: crew hiring decisions, Learning Zone planning and execution, performance management, compensation, and employee relations up to termination.
• Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
• Develops and monitors staffing plans and directs crew sourcing activities.
• Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all Company, state and federal workplace regulations.

• Success Measures – Achievement of restaurant annual operating plan; margin improvement; weekly/period restaurant performance in sales, labor, ICOS and controllables; PRC results and OSAT scores; Learning Zone certification levels, crew turnover and staffing levels.

Benefits

• Accrue PTO every pay period, enrolled in STD/LTD, eligible to enroll in medical, dental, life, 401k.
• Annual bonus potential $14,560 to $36,400.

Qualifications

Knowledge and Skill Requirements

• Delivers Excellence in Customer Service – Understands customer needs and ensures quality products and service, maintains high standards of product quality and speed with service, and uses customer feedback tools to improve restaurant performance.

• Team Leadership – Supervises others, delegates tasks, provides clear direction, leads by example, communicates goals, and coaches staff to drive performance.

• Business Savvy – Identifies problems, develops solutions, analyzes financial data, and uses business drivers to build sales and margins.

• Team Development – Identifies development needs, provides ongoing coaching and feedback, and supports skill advancement.

• Restaurant Operations – Proficient in food preparation, production, delivery, and food safety procedures; familiar with restaurant equipment and product standards.

Educational Attainment / Experience

• High school diploma or GED.
• Supervisory experience in either a food service or retail environment.
• Demonstrates ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload or technical development).