Restaurant General Manager

Rackson Restaurants, LLC; Cleveland (OH); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Bonus program

401(k) plan

Medical/Dental/Vision

Paid time off

Career development

Scholarships

People-first culture

Values-based leadership

Job summary

Rackson Restaurants, LLC is seeking a Restaurant General Manager to oversee all restaurant operations, staff management, and customer service. You will drive financial performance, ensuring smooth daily operations and guest satisfaction, while leading by example to develop team members.

The role requires hands-on leadership, strong communication, and the ability to work with the above-store team to execute the business plan and optimize profitability.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• English communication required; Spanish helpful.
• P&L experience and leadership in a customer service setting.

Responsibilities

• Oversee all aspects of restaurant operations, staff management and customer service.
• Ensure financial performance and drive profitability while delivering guest satisfaction.
• Work hands-on as needed and develop talent within the team.
• Lead by example and partner with the above-store team to execute the business plan.

Skills

Strong leadership

Communication skills

Spanish comprehension

P&L experience

Self-motivated

Education

High school diploma or equivalent restaurant management experience

Tools

POS skills

Job description

• Burger King Careers
• BKC-01042
• Restaurant General Manager

Restaurant General Manager

Full-timePart-time

$48,000.00 - 62,500.00 per year

Reports to: Area Coach

The Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.

What Will Make You Successful

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Must be able to work a minimum of 50 Hours per week.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time.Frequently squat or stoop to reach items on low shelves or off the floor.Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect From Us

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

5760 Ridge Rd, Parma, OH 44129, USA

Burger King - BKC-01042