Restaurant General Manager

Burger King; Cleveland (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Burger King in Cleveland, TN seeks a Restaurant General Manager to lead daily operations, maximize profitability, and deliver outstanding guest experiences.

You will manage a team, own the P&L, recruit and train staff, schedule for busy shifts, and ensure compliance with brand standards and laws.

Qualifications

• High school diploma or GED required; two years college preferred.
• 1–2 years of restaurant management experience.
• Strong understanding of P&L management and profitability drivers.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations and ensure brand standards.
• Lead recruitment, onboarding, and team development.
• Monitor inventory, labor, and costs to protect profitability.
• Ensure compliance with employment laws and company policies.
• Respond to guest feedback and resolve issues promptly.

Skills

Leadership

P&L management

Guest service

Scheduling

Communication

Time management

Microsoft Office

Staff recruitment

Education

High school diploma or GED

Two years college

Tools

Microsoft Office

Job description

Now Hiring: Restaurant General Manager (RGM)Location: Cleveland, TNPosition OverviewThe Restaurant General Manager (RGM) is the executive leader of the restaurant, focused on profitability, guest experience, people, and operations. The Restaurant General Manager has overall responsibility for managing the daily operations of a single restaurant. The Restaurant General Manager operates under the direction of the District Manager and directly manages a team consisting of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20–45 employees).Summary of ResponsibilitiesProfitabilityMaintains primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.Reviews key P&L lines to increase restaurant profitability.Drives sales through proactive guest service, people development, and operations management.GuestMotivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.Manages the guest experience through effective operations and timely response to guest issues.Analyzes guest feedback systems to determine root causes and develops action plans to address issues.Identifies and engages with the community to attract prospective guests and execute local marketing initiatives.PeopleLeads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.Onboards new team members by training and guiding them through the certification process.Inspires the restaurant team by effectively managing individual and team recognition programs.Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the team’s capabilities and elevate restaurant performance.OperationsManages restaurant labor through optimal manager staffing and team member scheduling.Ensures compliance with government regulations, employment laws, and company policies.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of the Assistant Manager and Hourly Shift Coordinator as needed.Qualifications and SkillsMust be at least eighteen (18) years of age.Must be proficient with Microsoft Office and email.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous restaurant management experience.Strong understanding of P&L management and drivers of restaurant profitability.Ability to prioritize one's own and others’ work and time to meet deadlines and objectives.Demonstrated leadership skills.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!