Restaurant Chef

JACK Entertainment; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JACK Entertainment is seeking an Executive Chef in Cleveland to lead culinary operations in a high-volume environment. You will ensure staffing plans, safety standards, and quality control while guiding a team of cooks and kitchen staff.

Credit will be given for strong menu development, cost control, and guest satisfaction initiatives. The role requires extensive kitchen leadership, training, and a professional demeanor.

Qualifications

• Five+ years as a professional chef in high-volume settings.
• Degree or certification in culinary arts or hotel management.
• Strong leadership, communication and team management abilities.

Responsibilities

• Ensure schedules are complete based on forecast and productivity standards.
• Post schedules on time and ensure fairness and consistency.
• Approve time off and communicate this to reports.
• Maintain attendance logs for team members.
• Oversee overtime planning and justification.
• Lead daily sanitation checklist and temperature logs.
• Conduct health inspections and health card audits.
• Mentor, coach, and if needed discipline direct reports per SOPs.
• Spend 90% on floor, 10% administrative work.
• Hold weekly direct-report meetings and monthly department meetings.
• Adhere to Culinary SOPs and educate staff accordingly.
• Maintain measurement reports and update SOP tools.
• Provide recognition for performance and drive guest satisfaction.

Education

Five+ years as professional chef (hotel/resort/chain)

Degree in culinary arts or Hotel Management

Apprenticeship certification / American Culinary Federation

Excellent verbal and written communication

Proficient in Microsoft Office

Job description

• Ensures schedules are complete based on forecast and allowable productivity standards.
• Will ensure schedules are posted at the established time and are fair and consistent.
• Assists in approving scheduled time off, personal leaves, floater requests and communicates this information to direct reports.
• Ensures an attendance log is kept for each team member in his or her area of functional oversight.
• Ensure all overtime is anticipated and/or justified.
• Ensures a daily sanitation checklist and temperature log report is completed for each area by his/her direct reports.
• Conducts random health inspection and health card audit.
• Maintains a file of all Health Inspection Reports.
• Proactively instructs team members regarding safe food handling and sanitation.
• Expected to spend 90% of the day on the floor and 10% of the day on administrative duties.
• Is required to see direct reports daily, to meet once a week with direct reports with a pre-established agenda and to hold monthly departmental meetings.
• Required to utilize property and JACK training and development tools.
• Is responsible for mentoring, coaching and, if necessary, disciplining direct reports and staff according to the JACK Standard Operating Procedures.
• Must have a professional appearance and conduct oneself as a professional at all times.
• Required to complete and/or ensure the completion of 90 day, six month and annual reviews in a timely manner.
• Requires direct reports to conduct daily Huddle session.
• Ensures areas are in alignment and adhering to Culinary Standard Operating Procedures. Must educate and hold direct reports accountable to each standard.
• Is required to ensure measurement reports are done as described and all tools are updated and in proper order.
• Is held accountable for ensuring their areas are utilizing the following SOP Tools: Prep Recipe Cards, Presentation Recipe Cards, Recipe Implementation Log, Production Sheets, Theoretical Food Cost Report, Daily Gross Food Cost Report, Menu Manuals, Plating Service Guides, Glossary of Food Terms, Master Food Product List, Line Station Diagrams and Daily Culinary Performance Measurement Reports.
• Daily recipe audits must be conducted to ensure quality, consistency and portioning.
• These audits are to be unannounced with 15% of the menu items audited per week, thus ensuring a full audit is done every 7 weeks.
• Educational seminars, classes or workshops must be scheduled and conducted regularly to ensure the team is abreast of current trends and food styles.
• Menus are to be written with the customer demographic in mind.
• All menus must be reviewed and approved by the Executive Chef.
• Ensures product and experience surprises and delights the guests.
• Maintains a working knowledge of the food, wine and service.
• Solicits and responds to guest feedback by direct interaction.
• Resolves customer complaints and/or service deficiencies, responds with sincerity and uses appropriate recovery tools.
• Develops and administers departmental operating budgets.
• In conjunction with the Executive Chef, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
• Ensures compliance with all regulatory, internal controls, policies and procedures.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Role Responsibilities

• Ensures schedules are complete based on forecast and allowable productivity standards.
• Will ensure schedules are posted at the established time and are fair and consistent.
• Assists in approving scheduled time off, personal leaves, floater requests and communicates this information to direct reports.
• Ensures an attendance log is kept for each team member in his or her area of functional oversight.
• Ensure all overtime is anticipated and/or justified.
• Ensures a daily sanitation checklist and temperature log report is completed for each area by his/her direct reports.
• Conducts random health inspection and health card audit.
• Maintains a file of all Health Inspection Reports.
• Proactively instructs team members regarding safe food handling and sanitation.
• Expected to spend 90% of the day on the floor and 10% of the day on administrative duties.
• Is required to see direct reports daily, to meet once a week with direct reports with a pre-established agenda and to hold monthly departmental meetings.
• Required to utilize property and JACK training and development tools.
• Is responsible for mentoring, coaching and, if necessary, disciplining direct reports and staff according to the JACK Standard Operating Procedures.
• Must have a professional appearance and conduct oneself as a professional at all times.
• Required to complete and/or ensure the completion of 90 day, six month and annual reviews in a timely manner.
• Requires direct reports to conduct daily Huddle session.
• Ensures areas are in alignment and adhering to Culinary Standard Operating Procedures. Must educate and hold direct reports accountable to each standard.
• Is required to ensure measurement reports are done as described and all tools are updated and in proper order.
• Is held accountable for ensuring their areas are utilizing the following SOP Tools: Prep Recipe Cards, Presentation Recipe Cards, Recipe Implementation Log, Production Sheets, Theoretical Food Cost Report, Daily Gross Food Cost Report, Menu Manuals, Plating Service Guides, Glossary of Food Terms, Master Food Product List, Line Station Diagrams and Daily Culinary Performance Measurement Reports.
• Daily recipe audits must be conducted to ensure quality, consistency and portioning.
• These audits are to be unannounced with 15% of the menu items audited per week, thus ensuring a full audit is done every 7 weeks.
• Educational seminars, classes or workshops must be scheduled and conducted regularly to ensure the team is abreast of current trends and food styles.
• Menus are to be written with the customer demographic in mind.
• All menus must be reviewed and approved by the Executive Chef.
• Ensures product and experience surprises and delights the guests.
• Maintains a working knowledge of the food, wine and service.
• Solicits and responds to guest feedback by direct interaction.
• Resolves customer complaints and/or service deficiencies, responds with sincerity and uses appropriate recovery tools.
• Develops and administers departmental operating budgets.
• In conjunction with the Executive Chef, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
• Ensures compliance with all regulatory, internal controls, policies and procedures.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Who We Are

As a company, we are JACK Entertainment in case you couldn’t scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.

We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

The Small Details

There are a couple of things that we need from you to make sure you’re the right candidate:

Skills

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.

Education & Experience Requirements

• Minimum of five (5) years as a professional chef for a hotel, resort or chain concept restaurant.
• Experience will include high volume and high end venues.
• A degree or certification from an accredited culinary arts institute, or apprenticeship certification from the American Culinary Federation or three year job equivalent required.
• College degree in Hotel Management or Culinary Arts a plus.
• Must have expert working knowledge and be highly proficient and skilled in the following: food storage and identification; food cooling and thawing; food re-thermalization; managing and expediting orders; recipe formulization and yield; knife handling and sharpening; stock, soup and sauce production; dry, moist and combination cooking; pantry, garde manger preparation; weights and measures.
• Excellent verbal and written communication skills required.
• Proficient in Microsoft Office Suite.
• Must have an established reputation of being a dynamic and team-oriented leader with a proven ability to manage multiple priorities, inspire and elevate an individual or a team’s performance.
• Must be extremely guest and team member focused.
• Professional appearance and team player required.
• Must be 21 years of age.

License Requirements

• ServSafe Certification a plus.