Restaurant Busser, Seneca Cafe

Seneca Gaming Corporation; New York (NY); On-site; USD 12,160 - 17,319; Full time

Job summary

Seneca Gaming Corporation in New York is seeking a Restaurant Busser responsible for providing fast, friendly service to every guest. Applicants should have strong communication skills and the ability to perform physical tasks including lifting weights up to 60 pounds.

The ideal candidate must be 18 years or older and possess a high school diploma or equivalent. Previous customer service experience is preferred. This position offers a starting salary of $10.70, with compensation negotiable based on experience and education.

Qualifications

• Must be 18 years of age or older upon employment.
• Previous customer service experience preferred.
• Must possess excellent communication skills.

Responsibilities

• Provide fast, friendly, and courteous service to guests.
• Clear and reset tables according to guidelines.
• Work in a designated area and exceed guests’ expectations.

Skills

Excellent communication skills

Customer service experience

Education

High school diploma or equivalency

Job description

The Restaurant Busser is responsible for providing fast, friendly, and courteous service to every guest. Position requires ability to interact with the public, speak English clearly, retain details, and perform physical exertion such as walking, standing, turning, bending, lifting, and carrying. All duties must be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Essential Functions And Responsibilities

• Report to work on time, well‑groomed in full uniform, and with badge on upper left side of uniform.
• Must be able to balance and carry trays to tables that may weigh up to sixty (60) pounds.
• Hospitable, friendly, and polite with all guests, co‑workers, and management using positive body language.
• Have a strong understanding of the philosophy and goals associated with Seneca Allegany Resort & Casino and support them at all times.
• Perform any duties assigned by the manager or shift manager.
• Assist all other employees in performing their duties whenever required.
• Work in a designated area and be attentive to guests at all times, exceeding guests’ expectations.
• Be knowledgeable of its history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants, and handle guests’ inquiries efficiently.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Have a consistent awareness of all activities occurring in each station.
• Properly clear and reset tables according to the bus person manual.
• Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with all information security policies and procedures at all times.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Understand that duties, responsibilities, requirements, and expectations may change as needed; hours are determined by a 24‑hour schedule.

Additional Duties

• Maintain a neat and organized work station.
• Check all chairs for crumbs, pick up debris or litter from floor, and sweep carpet if needed.
• Clean tray stands daily and organize them properly.
• Maintain the bread area and other kitchen areas when needed, including wiping spills on floor immediately, washing walls on the server side, and cleaning the back‑of‑house dish area when required.

Qualifications / Requirements

Education / Experience

• Must be 18 years of age or older upon employment.
• High school diploma or equivalency preferred.
• Previous customer service experience preferred.

Language Skills And Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and speak effectively to interact well with customers and employees.
• Must be able to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud, and the employee must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers/hands for lifting and grasping.
• Must be able to lift and carry up to fifty (50) pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co‑workers and assist with special needs of customers.
• Medium work: exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Subject to environmental conditions—protection from weather conditions but not necessarily from temperature changes; subject to atmospheric conditions.
• Must maintain physical stamina and a proper mental attitude to work under pressure in a fast‑paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

$10.70

Compensation Is Negotiable Based On Experience And Education

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.