Restaurant Assistant Manager

Dairy Queen; Russellville (AR); On-site; USD 15,911 - 22,661; Full time

Job summary

A leading fast food establishment in Russellville is seeking positive, energetic employees who are passionate about delivering exceptional customer service. The role includes being an ambassador for the brand, ensuring high levels of performance, and assisting in staff training. Ideal candidates will have at least 6 months of quick-service restaurant experience and the ability to maintain a positive work environment. Join us to create memorable experiences for our fans.

Qualifications

• 6+ months of high volume quick service restaurant experience required.
• Must be capable of supervising specific areas in a fast-paced environment.
• ServSafe® certifiable.

Responsibilities

• Be an ambassador of the Dairy Queen brand.
• Deliver fan first service through quality interactions.
• Assist in managing specific areas during shifts.

Skills

Customer service

Teamwork

Food handling practices

Supervisory skills

Education

High School diploma or equivalent

Job description

Russellville - Russellville, AR 72802

Overview Salary Range: $14.00 Hourly Position Type: Full-Time/Part-Time

Description

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!