Respiratory Liaison

Apria-Healthcare; Crawfordsville (IN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Accendra Health is hiring a Respiratory Liaison to coordinate the patient journey from referral through order fulfillment, equipment delivery, education, and ongoing support. You will process orders, obtain necessary documentation, and ensure insurance requirements are met promptly.

You will be the primary contact for patients, referral sources, providers, and internal teams, delivering timely responses and resolving issues.

Qualifications

• Two years of customer service, healthcare, or referral management experience preferred.
• Experience in healthcare or medical equipment environment is a plus.

Responsibilities

• Coordinate patient journey from referral to order fulfillment and delivery.
• Process orders with required documentation, authorizations, prescriptions, and insurance details.
• Serve as primary contact for patients, referral sources, providers, and internal teams; resolve issues promptly.
• Educate patients on equipment use, therapy adherence, and safety practices.
• Build relationships with referral sources and healthcare partners; support market growth.

Skills

Customer focus

Relationship building

Communication

Coordination

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.Position SummaryThe Respiratory Liaison serves as a central resource for patients, referral partners, and internal teams by coordinating patient care activities, processing orders, facilitating communication, and supporting market growth. This role combines operational support, relationship management, patient education, and business development activities to ensure an exceptional customer experience, positive patient outcomes, and sustainable market performance.The anticipated salary range for this position is $19.00-$22.00 hourly.Key ResponsibilitiesCoordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and in a timely manner.Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.Manage inbound and outbound patient and referral partner communications to support service excellence and timely patient care.Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.Build and maintain strong relationships with referral sources, provider offices, and key healthcare partners.Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.Identify opportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.Support quality, operational, and growth initiatives while contributing to overall branch and market objectives.Skills, Knowledge & AbilitiesStrong customer, patient, and referral-partner focus with a commitment to delivering exceptional service and positive outcomes.Excellent verbal and written communication skills, including the ability to effectively communicate in person, by phone, and electronically.Proven ability to build and maintain productive relationships with patients, providers, referral sources, and cross-functional teams.Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks in a fast-paced environment.Demonstrated problem-solving abilities with a proactive, solution-oriented approach to addressing patient, provider, and operational needs.Self-motivated and action-oriented with the ability to work independently while exercising sound judgment and requiring minimal supervision.Collaborative team player who works effectively across departments to support operational excellence, customer satisfaction, and market growth.Ability to educate patients and caregivers by clearly explaining equipment, therapy, services, and insurance-related information.Strong attention to detail and commitment to accuracy in documentation, order processing, compliance, and customer communications.Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to learn company software and electronic record systems.Business acumen and understanding of how service excellence, operational effectiveness, and referral relationships contribute to market performance and growth.QualificationsHigh School Diploma or GED required.Minimum of two (2) years of customer service, healthcare, office, patient support, or referral management.Experience working in a healthcare, medical equipment, patient services, or provider-facing environment preferred.Teammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#ApriaHealthcare#AccendraHealth