Resource Coordinator

Eaton; Louisville (KY); On-site; USD 69,000 - 101,000; Full time

Job summary

Eaton’s ES AMER ESS division is seeking a Resource Coordinator to join our team in Louisville, KY. This role focuses on coordinating field service resources, scheduling, and meeting customer requirements.

You will use Salesforce for planning, update schedules, manage time entries, and communicate with sales, engineering, and customers. A minimum of three years in a coordinating role is expected.

Qualifications

• Minimum 3+ years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment.
• Associate’s degree from an accredited institution preferred.

Responsibilities

• Be responsible for appropriate resource planning of field service employees within Salesforce.
• Review Salesforce time entry and manage unassigned time; assign time to jobs when received.
• Update job schedule due to customer changes, emergency work, and schedule changes.
• Schedule warranty, emergency, and productive jobs.
• Obtain necessary test equipment and materials based on job requirements.
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including trainings, background checks, drug screenings.
• Field emergency customer calls to gather critical information and pass it on for action.
• Provide clear project details and customer expectations on work to be performed.
• Complete work order requirements and update when orders can be invoiced.
• Participate in backlog meeting reviews.
• Maintain strong communication with sales engineers, Sales, and customers.
• Handle administrative tasks of District Operations Center – shipping/receiving, ordering test equipment or materials needed at job sites.

Skills

Customer service

Scheduling

Planning

Project coordination

Communication skills

Education

High School Diploma or GED

Associate’s degree

Tools

Salesforce

Microsoft Office

Job description

Eaton’s ES AMER ESS division is currently seeking a Resource Coordinator.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

Eaton’s Engineering Service & Systems Division is seeking a Resource Coordinator to join our team. Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

In This Position You Will

• Be responsible for appropriate resource planning of field service employees within Salesforce
• Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
• Update job schedule due to customer changes, emergency work, and schedule changes
• Schedule warranty, emergency, and productive jobs
• Obtain necessary test equipment and materials based on job requirements
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed
• Complete work order requirements and update when orders can be invoiced
• Participate in backlog meeting reviews
• Maintain strong communication with sales engineers, Sales, and customers
• Handles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites

Qualifications

Basic Qualifications

• High School Diploma or GED equivalent
• Minimum 3+ years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation is being offered for this position. Only candidates residing within a 50-mile radius of Louisville, KY listed in the job description will be considered. Active duty military candidates are exempt from this requirement.

Preferred Qualifications

• Associate’s degree from an accredited institution
• Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs.

Position Criteria

• Occasionally required to lift/carry/push/pull up to 50 pounds
• Strong computer skills
• Strong communication skills

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.