Resource Center (ADRC) Manager

State of Indiana; Indianapolis (IN); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Education reimbursement

Free parking

Job summary

State of Indiana's ADRC Manager role leads the Indiana Aging & Disability Resource Center network to ensure accessible information and services. You will coordinate HCBS programs, provide technical assistance, and monitor contracts to uphold compliance and quality across the ADRCs for Hoosiers.

This exempt, full-time position emphasizes policy development, stakeholder collaboration, budgeting, and data-driven reporting to drive improvements in delivery and outcomes.

Qualifications

• This role requires synthesizing federal and state statutes and guidelines.
• Ability to work with minimal day-to-day direction and make independent decisions.
• Effective collaboration with internal and external stakeholders is essential.
• Knowledge of HCBS service delivery and trauma-informed care is preferred.

Responsibilities

• Establish program objectives, KPIs, and actions to achieve them.
• Develop, update, and monitor policies and procedures for the program area.
• Interpret policies, rules, and regulations to leadership or customers.
• Implement corrective action plans to solve program problems.
• Analyze, prepare, and disseminate monthly and annual program reports.
• Review budget and make recommendations to improve finances.
• Ensure program requirements meet federal and state policies and grants.
• Assist in development and training of employees on program requirements.
• Coordinate and deliver communication plans and communications.
• Serve as liaison between the agency and other state and federal agencies.
• Participate on management committees or other governing boards.
• Recruit, select, onboard, and train employees; support professional development.
• Set expectations, measure progress, provide feedback, and evaluate performance.

Skills

Policy interpretation

Stakeholder collaboration

Oral and written communication

Data interpretation & reporting

HCBS knowledge

Trauma-informed care

Person-centered thinking

Budgeting knowledge

Program administration

Team leadership

Education

7+ years of relevant experience

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA):

The Division of Disability, Aging and Rehabilitative services works to support older adults and individuals with disabilities, while also connecting them with local community resources that promote independence. Help for every life at every age.

Role Overview:

This role, Indiana Aging & Disability Resource Center (ADRC) Manager, ensures that the ADRC network is equipped withthe tools and knowledge to achieve state and federal objectives around access to information, community resources, and long-term services and supports. You will play a key role in leading and implementing Indiana's No Wrong Door efforts. In your role, you will provide technical assistance, monitoring, and oversight to the ADRCs in a manner that promotes consistent, high-quality, and person-centered access to resources through the network. The role provides regular reviews of contractual activity to ensure compliance with contractual requirements, including creation and monitoring of corrective action plans to resolve areas of non-compliance. You will also coordinate either and assist other home and community-based service programs including Medicaid Waiver and non-Medicaid waiver programs.

The ideal candidate will possess the ability to synthesize complex federal and state statutes and guidelines tomake independent decisions in the administration of programs. They will be able to demonstrate success as a self-starter, capable of working effectively with minimal day-to-day direction; effectively collaborate and communicate with internal and external stakeholders; interpret data and reporting. Knowledge of principles and practices of Home & Community Based Services (HCBS) service delivery, understanding of person-centeredthinking practices, principles of trauma-informed care, and social determinants of health is preferred.

The salary for this position traditionally starts at$53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Establish program objectives, KPIs, and actions to achieve them.
• Develop, update, and monitor all policies and procedures related to the program area.
• Interpret and explain policies, rules, regulations, or laws to leadership or customers.
• Implement corrective action plans to solve program problems.
• Analyze, prepare, and disseminate monthly and annual program reports.
• Review budget and make budgetary recommendations to improve the program area finances.
• Ensure program requirements meet federal and state policies and grants compliance.
• Assist in the development and train employees or agency consultants on program requirements and usage.
• Coordinator and deliver communication plans and communications.
• Serve as a liaison between agency and other state and federal agencies.
• Serve on management committees or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Specialized knowledge in program subject matter obtained through experience and/or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Extensive knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to develop and implement new principles and policies and discern any far-reaching implications.
• Ability to communicate orally and in writing.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .