Resource Allocation Specialist

Flagger Force; Hummelstown (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

Paid time off

On-site fitness facility

Paid holidays

Health savings account

Long term disability and basic life/AD

Employee assistance program

Tuition and education assistance

Employee appreciation events

Volunteer time off

Professional development opportunities

Job summary

Flagger Force is seeking a Resource Allocation Specialist to provide primary dispatch for client orders and support client services, aligning with our values and mission.

You will work cross-functionally with OSC departments and Field Operations to resolve issues, de-escalate client concerns, and maintain accurate order records in our dispatch system. Occasional storm response duties may be required.

Qualifications

• Strong written and verbal communication skills required.
• Ability to positively influence people and build trust to support outcomes.
• Proficient with computers and related technology.
• Ability to prioritize, multi-task, and manage time effectively.
• Strong problem-solving abilities.
• Steel-toed boots or willingness to obtain prior to employment.
• High school diploma or equivalent required.
• 1+ years’ experience with Microsoft Office (Word, Excel, PowerPoint, Teams, etc.).

Responsibilities

• Provide primary dispatch to client orders and support client services.
• Work cross-functionally with OSC departments and Field Operations to resolve issues.
• De-escalate calls with clients and field employees; escalate to appropriate staff when needed.
• Navigate HAMs module to check employee availability and restrictions.
• Enter and edit orders in the internal system (address, start time, crew size, etc.).
• Learn and maintain SOPs for PreCon and dispatch processes.
• Participate in storm response and emergency order duties as required.
• Build relationships with field management to plan orders and maximize resources.
• Prepare regional dispatch to optimize use of personnel and equipment.

Skills

Strong written and verbal skills

Influence and trust-building

Computers and technology

Prioritize and multi-task

Problem-solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Resource Allocation Specialist position is responsible for providing primary dispatch to client orders and supporting client services functions while working in accordance with company values, vision, and mission.

Responsibilities

• Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs
• De-escalate calls with clients and field employees; recognize when to escape issues/concerns to appropriate staff.
• Maintain basic knowledge of office and field policies pertaining to dispatch operations.
• Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches.
• Working knowledge of how to enter Incident Reports and capture accurate details.
• Accurately enter and edit orders in the internal computer system (i.e. changes to: address, start time, crew size, Work Order #, Traffic Control Request, standing orders and equipment needs).
• Learn and maintain working knowledge of PreCon standard operating procedures.
• Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume.
• Build working relationships with field management and field operations to plan orders.
• Prepare regional dispatch to maximize use of employee and equipment resources in an accurate, logical, and safe manner.
• Review client orders daily to create consistency for employee and client experience.
• Dispatch and maintain Driver/Rider & Mentor/Mentee pairings.
• Identify and communicate support needs for traveling employees.
• Manage hotel bookings for primary dispatch.
• Complete required reporting (i.e. dispatch updates and market specific primary dispatch report) accurately and on time.
• Monitor asset telematics in relation to orders and assets.
• Update and maintain internal computer systems and records for equipment shifting and staged locations; identify and elevate upcoming equipment needs.
• Perform special projects as needed or assigned by appropriate supervisor and manager.
• In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform other duties and functions as required.

What Flagger Force Offers

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

Qualifications

• Strong written and verbal skills.
• Ability to positively influence people and situations and build trust to support optimal outcomes.
• Ability to utilize computers and related technology.
• Ability to prioritize, multi-task, and manage time.
• Ability to problem-solve
• Steel toed boots or the ability to obtain prior to employment.
• High school diploma or equivalent
• One (1)+ year's experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.)

Preferred Experience

• Associate degree or bachelor's degree
• Two ( 2)+ years dispatch operations related experience

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law

Education

High School Diploma