Resort Worker - Big Sur

Guest Services; California; Sur place; USD 20 000 - 28 000; Plein temps

Résumé du poste

Guest Services, Inc. in California seeks a Resort Worker who supports day-to-day lodge operations while delivering high levels of customer service; the role requires cross-training across front desk, retail, housekeeping, groundskeeping and food service.

You will work in a fast-paced resort environment, perform varied tasks, restock supplies, handle payments, and ensure clean, orderly stations, with opportunities to learn multiple areas and advance with the team.

Qualifications

• High School Diploma or GED preferred.
• 1 year of work experience preferred.
• Must be able to interpret menus/recipes and follow directions.

Responsabilités

• Focus on the customer: understand and meet customer and company needs.
• Perform customer service, food service, housekeeping, and other tasks as needed.
• Restock supplies.
• Accept payments and issue receipts, refunds, credit, or change due to customers accurately.
• Maintain clean and orderly station area and stock supplies.
• Improve continuously: adapt to current practices to perform tasks better, faster, or more efficiently.
• May be assigned to other duties by Shift Supervisor or Manager(s).

Connaissances

Customer service

Food service

Housekeeping

Communication

Teamwork

Cross-training

Formation

High School Diploma / GED

Outils

Cash register

Reservation system

Description du poste

Compensation Amount

17.40 USD Hourly

Job Summary

The Resort Worker is involved in most aspects of day to day operations of the Lodge while maintaining a high level of customer service at all times; and must be cross‑trained in areas related to front desk, retail, housekeeping, groundskeeping, and food service.

Job Description

ESSENTIAL FUNCTIONS

• Focus on the customer: Seeks to understand the internal/external customer and meet the needs of both the customer and the company.
• Perform customer service, food service, housekeeping, and other tasks as needed.
• Restock supplies.
• Accept payments and issue receipts, refunds, credit, or change due to customers accurately as necessary.
• Maintain clean and orderly station area; stock and maintain station area with various supplies and products.
• Improve continuously: Constantly assess and adapts to current practices to perform a task better, faster, or more efficiently
• May be assigned to other duties as required by the ShiftSupervisor or Manager(s).

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• PartialHighSchooleducation; High School Diploma/G.E.D. preferred.
• Oneyearofworkexperienceandadesiretolearnandworkhard.
• Workisassignedorallyandinwrittenform;individualmustbeabletointerpretmenusandrecipes,andbeabletofollowdirections
• Goodvisualandcommunicationskills.
• Abilitytoworkwithavarietyofpeople.
• Willingtobecross‑trainedinallareasoftheworkplace

PHYSICALANDMENTALREQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

Ability to stand for the entire work day.

Ability to climb steps regularly.

Withstanding temperature extremes in freezer, refrigerator walk-in and cooking areas.

Reading and writing work-related documents in English.

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

Physical presence at the job site is essential to perform job duties.

EQUIPMENTUSED

• Standard commercial cooking machinery and utensils.
• Cash register
• Reservation system
• Housekeeping supplies

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.