Resort Manager

THE SCOTTSDALE RESORT & SPA; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

THE SCOTTSDALE RESORT & SPA is seeking a dedicated individual to assist in hotel management, ensuring efficient and profitable operations. This role includes overseeing hotel departments, improving guest satisfaction, and managing staff performance.

The ideal candidate will have a minimum of 4+ years of hotel management experience and a proven track record of creating a culture of accountability within a team environment. Benefits include health insurance and paid time off.

Qualifications

• Minimum of 4+ years of hotel management experience of Department Head or above.
• Proven managerial skills with the ability to meet deadlines and negotiate contracts.
• Excellent verbal and written English communication skills.

Responsibilities

• Assist in the management of hotel operations to ensure efficient service.
• Oversee hotel departments to ensure optimal service to guests.
• Resolve customer complaints and enhance guest satisfaction.

Skills

Hotel Management

Financial Management

Communication Skills

Team Leadership

Decision Making

Tools

MS Word

Excel

PowerPoint

Job description

Job Details

Location: Scottsdale, AZ 85258

Position Type: Full Time

Job Shift: Any

JOB SUMMARY

Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.


• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.


• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.


• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.


• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.


• Oversee and ensure internal audit standards are met.


• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.


• Monitor and maintain the front office systems and equipment to ensure optimum performance.


• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.


• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads.


• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.


• Perform other duties as requested by management.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Minimum of 4+ years hotel management experience of Department Head or above.


• Full Service Hotel Experience


• The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.


• Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.


• Excellent verbal and written English communication and listening skills.


• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.


• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.


• Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.


• Lifting up to 25 pounds maximum.


• Occasional twisting, bending, stooping, reaching, standing, walking.


• Frequent talking, hearing, seeing and smiling.

Benefits

• 401(k)


• Disability insurance


• Employee assistance program


• Health insurance


• Life insurance


• Paid time off


• Room Discounts


• Employee Food and Beverage Discounts

EEO

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.