Resort Bell Attendant/Shuttle Driver - $18/hr

The Essex Resort & Spa; Essex Junction (VT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan with employer match

Complimentary fitness center access

Free stay at the resort once a year

Job summary

The Essex Resort & Spa is looking for Bell Persons to assist in guest transportation and daily service tasks. Candidates must be at least 18 years old and hold a valid Driver's License. Responsibilities include welcoming guests, transporting them to and from the airport, and maintaining vehicle cleanliness.

This position emphasizes strong customer service skills and a commitment to high standards of guest relations. A range of benefits including medical and dental insurance, paid time off, and on-property discounts are offered to staff.

Qualifications

• Must be 18 years or older.
• Must have a current Driver's License.
• Ability to lift and transport luggage.

Responsibilities

• Greet guests and provide a warm welcome.
• Transport clients between the airport and hotel.
• Maintain vehicles' cleanliness.
• Respond to guest inquiries with accurate information.

Skills

Customer service skills

Driving skills

Ability to lift 50 lbs

Effective communication in English

Job description

BASIC FUNCTION

Bell persons are responsible for the transportation of guests and assisting with daily guest service tasks.

ESSENTIAL FUNCTIONS

• Greet each guest and provide a warm welcome.
• Opening doors for clients or personnel.
• Transporting clients to and from the airport and area attractions in a 15‑passenger van.
• Maintaining vehicles' fuel levels and cleanliness.
• Using proper care in driving procedures.
• Reporting any accidents and incidents received to your manager and Human Resources immediately.
• Logging in all driving times and destinations.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc.
• Handle all guest requests and questions in an efficient manner.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Maintaining the highest level of employee/guest relations.

MARIGINAL FUNCTIONS

• Ability to work any assigned shift/work schedule.
• Any other task, written or verbal, assigned by Management.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Must be 18 years of age or older.
• Must have current Driver's License.
• Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, buses, etc., and delivery to and from guest rooms).
• Ability to effectively communicate in the English language.

BENEFITS

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered.

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

PROPERTY BENEFITS

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

ON PROPERTY DISCOUNTS

• Restaurant
• Spa (on treatments and products)

OTHER DISCOUNTS

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON

OTHER BENEFITS

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)