Residential Technician (Riverside)

Precision Door Service; Riverside (CA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k)

Job summary

Precision Door Service in Riverside, CA is seeking a Garage Door Technician who combines consultative sales, customer service, and technical expertise to deliver exceptional homeowner experiences. The role focuses on understanding customer needs, presenting repair and replacement options, and recommending solutions that provide value and long-term results.

As part of the team, you will educate customers on products, close sales, and maintain the service vehicle with up-to-date product knowledge.

Qualifications

• Experience in sales or consultative selling for home services.
• Ability to assess customer needs and close sales.
• Excellent communication and relationship-building skills.

Responsibilities

• Deliver an exceptional customer experience on every service appointment.
• Build rapport and communicate repair needs, recommendations, and solutions.
• Present multiple options and confidently recommend best value.
• Generate and close sales opportunities through consultative selling.
• Provide accurate estimates for repair and replacement projects.
• Educate customers on garage doors, warranties, and maintenance.
• Ensure all work is completed to customer satisfaction and resolve issues.

Skills

Sales experience

Customer service

Consultative selling

Strong communication

Problem solving

Technical explanation

Job description

Join Precision Door Service—a team that opens doors to opportunity.

The Garage Door Technician serves as the face of Precision Garage Door Service, combining consultative sales, customer service, and technical expertise to deliver exceptional experiences for homeowners. This role focuses on building trust with customers, identifying their needs, presenting repair and replacement options, and recommending solutions that provide the best value and long-term results.

Technicians are expected to communicate professionally, educate customers on available products and services, and confidently close sales while ensuring a positive customer experience. Through strong relationship-building skills, product knowledge, and a commitment to excellence, the Garage Door Technician helps drive customer satisfaction, revenue growth, and the overall success of the branch.

Key Responsibilities

• Deliver an exceptional customer experience during every service appointment.
• Build rapport with customers and effectively communicate repair needs, recommendations, and available solutions.
• Present multiple repair and replacement options and confidently recommend products and services that best meet customer needs.
• Generate and close sales opportunities through consultative selling techniques.
• Provide accurate estimates for repair and replacement projects.
• Educate customers on garage door systems, products, warranties, and preventative maintenance options.
• Ensure all scheduled installation, repair, and service work for garage doors, garage door openers, and related components is completed to the customer's satisfaction, proactively resolving any concerns or issues.
• Review work orders and invoices for accuracy and completeness before departing the job site.
• Collect payment for services rendered at the time of job completion.
• Maintain a high level of product knowledge regarding garage doors, openers, accessories, and related services.
• Promote Precision Door Service products, services, and customer-first values at every opportunity.
• Maintain a clean, organized, and well-stocked service vehicle, ensuring inventory is properly managed and prepared for daily operations.
• Perform additional duties and support branch operations as assigned by the Branch Manager.

Requirements

• Proven experience in sales, customer service, or consultative selling, preferably in a home services, construction, or garage door environment.
• Strong communication, interpersonal, and relationship-building skills.
• Professional demeanor with a customer-first mindset.
• Ability to assess customer needs, present tailored recommendations, and confidently close sales.
• Strong problem-solving and decision-making skills.
• Ability to explain technical information in a clear and customer-friendly manner.
• Excellent communication, organizational, and time management skills, with the ability to build and maintain positive working relationships with customers, coworkers, and management.
• Previous garage door, home service, or related industry experience preferred.
• Must possess a valid driver's license and maintain an acceptable driving record.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to drive for extended periods and perform the physical requirements of the position.

Physical Requirements

Depending on the functional area of the assignment, tasks involve the ability to medium to heavy work. As a technician, you must be able to lift up to 100 lbs. and carry up to 50ft. Physical efforts usually involve lifting

Working conditions

• Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
• This is a commission-based role with an average earning potential of $80,000-140,000 per year. Actual earnings are based on individual performance and a variable commission rate of 15%-20% on net sales. Paid training is provided during the first 12 weeks to ensure your success at a pay range of $20.00 to $25.00. Training pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. At Precision, we invest in our team with comprehensive benefits, including medical, vision, and dental coverage, plus a 401(k) for eligible positions.
• Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday! ****

Compensation

The base pay range for this role is $20 - $25 per hour.

We're more than garage door experts-We're a team committed to quality, growth, and customer satisfaction. With industry-leading training, career development, and competitive rewards, you'll have what you need to succeed and build a long-term career.

Our Culture Is Simple

• Be precise-details matter
• Stay coachable-always improving
• Play to win-focus on impact
• Communicate clearly-build trust
• Put customers first-every time

We are proud to be an equal opportunity employer and are committed to building an inclusive team where everyone has the opportunity to succeed.

If you're looking for a stable, growth-focused workplace where your work makes a difference, this could be the right fit.