Residential Support Associate

Catholic Health; Village of Freeport (NY); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Generous benefits

Tuition assistance

Defined pension plan

Job summary

Mercy Hospital on Long Island seeks staff to support patient admissions and daily unit operations. The role supports nursing excellence, patient experience, and hospital workflow in a not-for-profit setting.

Join a 375-bed facility that serves Nassau County residents since 1913, with recognized care centers and Pathway to Excellence designation. Benefit from a strong team, tuition assistance, and a defined pension plan.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Enrollment or completion of 350-hour CASAC training or experience preferred.
• Ability to write legibly.
• Ability to navigate EMR, Outlook, and Windows applications.
• Maintain valid NYS driver’s license within agency criteria.

Responsibilities

• Answers incoming telephone calls and screens admissions; routes to staff as needed.
• Completes unit rounds and reports any variances to supervisor.
• Monitors patient population and documents observations in EMR.
• Greets new admissions, verifies ID and insurance, and scans to chart.
• Performs supervised drug screening tests as required.
• Ensures rooms are sanitized and prepared for next admission.

Education

High School Diploma/GED

Bachelor’s degree preferred

350-hour CASAC training

Tools

Electronic Medical Record

Microsoft Outlook

Windows applications

Job description

Overview

If you're looking for a great place to grow your career at a community hospital focused on excellent patient experience and nursing excellence, Mercy Hospital, a member of Catholic Health, may be what you are seeking. We offer career advancement, a rich tuition reimbursement program, medical benefits, a generous pension plan, 403B for retirement and PTO plan. Join us and Long Live Long Island where we care for Every Patient, Every Time.

Overview

If you're looking for a great place to grow your career at a community hospital focused on excellent patient experience and nursing excellence, Mercy Hospital, a member of Catholic Health, may be what you are seeking. We offer career advancement, a rich tuition reimbursement program, medical benefits, a generous pension plan, 403B for retirement and PTO plan. Join us and Long Live Long Island where we care for Every Patient, Every Time.

Explore a career with Mercy Hospital, a 375-bed not-for-profit hospital and member of Catholic Health that has been serving the healthcare needs for the residents of Nassau County and its surrounding areas since 1913. Ranked among the top hospitals in New York State, Mercy offers a NYS designated Stroke Center, Breast Imaging Center of Excellence, Level III Neonatal Intensive Care Unit, and has received Pathway to Excellence designation from the American Nurses Credentialing Center – the only hospital in the region and one of only two in NY State to receive this prestigious award.

Job Details

Responsibilities

• Answers incoming telephone calls and takes action as needed: completes telephone screenings for potential admissions and enters into electronic medical record, routes calls and/or screenings to other staff as needed. Responds appropriately to other general inquiries.
• Responsible to complete unit rounds on assigned shift and report inconsistencies or variances of individuals or rooms to supervisor or licensed staff.
• Responsible for ongoing monitoring of population and documenting observations in electronic medical record.
• Greets new admissions in front lobby. Ensures identification and insurance cards are copied and scanned to chart. Performs vital signs based on adequate training and knowledge.
• Completes thorough, dignified contraband screening of new admissions and individuals re-entering the unit.
• Performs supervised drug screening tests on same-gender individuals.
• Inspects all empty rooms for admission-ready status. Ensures soiled linen is removed to hampers and that beds and other furniture are sanitized. Communicates with contracted cleaning service to complete heavy-duty cleaning of empty rooms as needed.
• Following discharges on assigned shift, ensures that rooms are sanitized and prepared for the next admission.
• Ensures soiled linen is gathered and ready to be picked up by laundry service twice weekly. Maintains supply of clean linen and towels, laundered according to infection control guidelines, in the event of linen shortage.
• Responsible for meal preparation and serving food as regularly scheduled or assigned. Follows planned menus and other kitchen protocols and maintains cleanliness of kitchen. Shops for supplies from local grocery stores or other retail stores as needed.
• Provides safe transportation of individuals to other agencies/facilities as needed.
• Ensures facility vehicles are ready for daily use, including adequate supply of gas and cleanliness of vehicle.
• Records mileage on vehicle log and reports vehicle problems timely.
• Follows infection control and proper hygiene guidelines for new admissions with respect to washing and drying first load of personal belongings and ensuring admission shower is completed.
• Distributes linen, towels, and toiletry supplies to individuals as needed.
• Provides limited orientation of the unit to new admissions and explains quarantine protocol.
• Provides supervision to individuals during outside fresh-air breaks when requested.
• Itemizes individuals’ valuables on the Valuables form, and stores valuables according to protocol.
• Provides assistance with receiving and stocking food deliveries and unit supplies.
• Ensures unit safety – check for locked doors and set alarms as scheduled.
• Attends and participates in staff meetings.
• With training, accepts additional related duties as needed.
• Responsible for ensuring timely reporting of work-related injuries to supervisor or lead person immediately.

Qualifications

• High School Diploma/GED required. Bachelor’s degree preferred.
• Enrollment or completion of 350-hour CASAC training and/or experience with adults diagnosed with substance use disorders, mental health disorders, or other practical medical experience preferred.
• Ability to write legibly required.
• Ability to navigate electronic medical record, Microsoft Outlook, and other Windows applications.
• Maintain valid NYS driver’s license within agency criteria.

Salary Range

USD $21.33 - USD $29.87 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.

Join our team at Mercy Hospital and discover why Catholic Health was named Long Island's Top Workplace.