Residential Supervisor

UCAN (Chicago)

Chicago (IL)

On-site

USD 52,000 - 75,000

Full time

8 hours ago

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Job summary

UCAN in Chicago seeks a Residential Supervisor to oversee the residential unit(s) and supervise Residential Treatment Specialists. The role supports therapeutic programming and ensures service delivery aligns with program standards.

You will guide crisis interventions, supervise staff, and collaborate across UCAN programs to maintain a therapeutic milieu and high-quality resident care.

Qualifications

BSW or BA/BS in Human Service Field required.
At least 3 years experience in behavioral health required.
One year supervisory experience in behavioral health preferred.
Experience working in residential facilities or psychiatric facilities.
Therapeutic Crisis Intervention certified or obtains within 30 days of employment.
First Aid/CPR certified or obtains within 30 days of employment.
Valid Illinois driver’s license required

Responsibilities

Monitors completion and content of written documentation for accuracy and timeliness.
Assists in planning and implementing therapeutic activities for residents.
Ensures the program schedule is followed with timely interventions.
Provides supervision to Residential Treatment Specialists.
Develops and implements clinical programming for residents.
Coordinates services with multiple UCAN programs to ensure appropriate services and teamwork.

Skills

Supervisory

Leadership

Crisis intervention

Communication

Team building

Education

BSW or BA/BS in Human Service Field

Tools

Therapeutic Crisis Intervention

First Aid/CPR

Job description

Valid Illinois driver’s license required

Position Title

Residential Supervisor

Department

Residential

Reports to

Program Director

Direct reports

Residential Treatment Specialists

About The Program

Residential (RES): also known as the Diermeier Therapeutic Youth Home in North Lawndale. The facility can serve 70 youth, most of whom come through DCFS, group homes, foster care and psychiatric hospitals. The around-the-clock facility is staffed by more than 150 employees who provide services to decrease problematic behaviors. The program provides life skills, tutoring, therapy, educational opportunities, programmatic activities, sporting and recreational events, camping, part-time employment opportunities, and arts and crafts, among other offerings. The goal at discharge is to have successfully engaged youth so they can transition to foster care or transitional living services. The accredited program is considered high end because of services and supports provided to youth with the most difficult behaviors.

Position Objective And Summary

Assists the Program Director with the overall programming and functioning of assigned residential unit(s) and provides direct supervision of the Residential Treatment Specialists in those unit(s).

Essential Functions And Responsibilities

Monitoring Service Delivery

Monitors completion and appropriate content of written documentation on a regular basis to ensure appropriateness, accuracy and timeliness.
Assists in the planning and implementation of therapeutic activities for each resident.
Ensures the implementation of the program schedule to ensure timely interventions for each resident.
Makes recommendations related to the overall treatment and discharge planning for each program resident.
Provides follow-up with RTS’s and other staff to ensure resolution of all critical incidents, unusual incidents, crisis situations and hotline reports for residents.
Provides regular individual supervision to RTS’s to ensure resident’s needs are being met in accordance with program standards.

Identifying and Addressing Client Needs

Guides RTS’s to base interventions on clinically appropriate, best practice, and ethical considerations.
Role models acceptable behavioral interventions and techniques with residents for the benefit of both the residents and staff development.
Supervises program Residential Treatment Specialist in order to achieve maximum utilization of personnel.
Ensures ongoing development and implementation of clinical and therapeutic programming for the residents.
Cooperatively works with other Residential dorms and departments to create and maintain the therapeutic milieu
Guides RTS staff during crises to minimize trauma for the client and to support the staff members
Understands the Mental Health diagnoses of clients and assists RTS’s with interventions that consider those needs
Considers any cultural factors that may be impacting the client or the appropriateness of services, and proficiently addresses them to provide needed services.

Developing and Leading Employees

Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary.
Sets and evaluates clear and collaborative individual performance goals for employees.
Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate.
Coaches and mentors employees around employee interests and career goals.
Provides critical feedback to employees around areas of development for increased performance.
Recognizes and rewards employee performance, initiative and decision-making (rapid rewards, employee of the month, etc.)
Completes meaningful Annual Performance Reviews for all employees and submits on time

Program Administration and Planning

Plans for intake levels, staffing changes and ratio requirements to hire accordingly to meet program needs
Explains UCAN and DCFS procedures to employees in order to assist them in the utilizing all available resources for clients.
Uses clinical and population specific knowledge to provide appropriate services and programming for clients
Accurately completes all reports and documentation required by DCFS and other contracting and regulatory bodies
Ensures all Medicaid documentation is completed and submitted as required
Ensures that Crisis Management protocols for the department are followed
Manages team expenses by following Finance Dept. procedures in approving petty cash, payments, check requests, mileage and expense reimbursements and other unit expenses
Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations.

Quality and Accountability

Follows all applicable regulatory standards, including but not limited to: COA standards, IDCFS licensing regulations, IDCFS policy and procedure, CPS regulations, and Medicaid procedures.
Gives input on program evaluation and methods for CQI measures regarding file quality, client outcomes, staff development, supervision, client services and other issues related to program quality.
Leads team in accountability, quality and compliance through example and modeling behavior.
Complies with UCAN Continuous Quality Improvement initiatives and corrective plans.
Recommends policy, practice and procedural changes to better serve clients and to comply with regulations.

Team Building and Agency Networking

Builds strong interpersonal relationships with team and among the team members
Defines each employee’s role and responsibilities within the team
Delegates in an effective manner while considering individual skills and workloads
Accepts feedback and ideas from team and is constructive when giving feedback
Discusses alternative problem solving and is open to new ideas and ways of doing things
Shares specialized knowledge and resources with team and other UCAN departments
Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs
Plans for client transitions to other UCAN programs to provide seamless transition for clients and a cooperative team process.

Professionalism and Work Conduct

Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN
Acts in a professional manner at all times and maintains appropriate boundaries with clients
Demonstrates accountability for results and keeps commitments to others
Reports to work, meetings, training, and job related activities prepared and as scheduled
Demonstrates openness and respect for cultural and socioeconomic characteristics of clients and coworkers
Understands and supports UCAN’s standard of cultural proficiency and strives to meet it
Responds to clients and their families, UCAN staff, DCFS, service providers and other stakeholders in a timely manner and ensures follow up to adequately address their need.
Performs other related tasks as required or assigned

Education/Job Experience/Certification

BSW or BA/BS in Human Service Field required.
At least 3 years experience in behavioral health required.
One year supervisory experience in behavioral health preferred.
Experience working in residential facilities or psychiatric facilities.
Therapeutic Crisis Intervention certified or obtains within 30 days of employment.
First Aid/CPR certified or obtains within 30 days of employment.

Special Knowledge And Qualifications

Ability to become a trainer in Therapeutic Crisis Intervention and First Aid/CPR
Excellent interpersonal and problem solving skills.
Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.
Experience or ability to use computers for data entry, communication and report writing
Valid Illinois driver’s license required

Work Environment

Crisis prevention and behavior management techniques may include restraining, lifting, and transporting clients. Hazards include risk of exposure to communicable diseases and risk of injury associated with emotionally disturbed residents with the potential to lose control.

Summary

At UCAN, we prioritize the health and well-being of our team, as it is essential to our mission of serving the community. Our competitive benefits package is designed to help you and your family thrive. Below, you'll find a comprehensive list of the benefits we offer.

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