Residential Specialist - Domestic Violence Programs

URI; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Urban Resource Institute seeks a Residential Specialist for Domestic Violence Programs in New York, NY. The role focuses on hotline intake, resident orientation, admissions, and ongoing support within a 24/7 residential setting.

The incumbent will assist with activities, childcare, transportation to services, and on-site events while maintaining confidential records and safety logs. Strong communication, DV knowledge, and flexibility are essential.

Qualifications

• Must have experience delivering human services to adults and children, preferably in a residential setting.
• Demonstrated sensitivity to domestic violence within disenfranchised communities including LGBTQ+ individuals.
• Computer-literate and proficient with Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to be flexible with schedule as needed.

Responsibilities

• Respond to hotline interviews and present to Administration for approval.
• Provide warm, compassionate welcome to new residents.
• Complete admissions paperwork and provide initial orientation.
• Conduct recreational activities and accompany residents on field trips.
• Provide childcare and engage with residents.
• Escort residents to services outside the facility; assist with referrals.
• Provide administrative support and office coverage.
• Distribute donations and maintain logs of visitors and incidents.
• Maintain safety through routine rounds and crisis response as needed.
• Prepare shift summaries and participate in staff meetings and trainings.
• Conduct support groups and ensure therapeutic availability.

Skills

Human services delivery

DV sensitivity and awareness

Computer literacy

Written & verbal communication

Customer service

Flexibility in schedule

DV knowledge

Bilingual (nice to have)

Education

Bachelor Degree in Human Services or internships

Associate Degree in Human Services (2-4 years experience)

High School Diploma or GED (4-5 years experience)

Tools

Microsoft Office

Job description

Residential Specialist - Domestic Violence Programs

Job Category: Case Management

Requisition Number: RESID004931

• Posted : July 7, 2026
• Full-Time
• Rate : $20 USD per hour

Locations

Showing 1 location

New York, NY
New York, NY, USA

Description

MAJOR DUTIES AND RESPONSIBILITIES:

• Respond to and conduct hotline interviews and present to Administration for approval.
• Provide warm, compassionate welcome to new residents.
• Complete necessary admissions paperwork.
• Provide initial orientation to program.
• Conduct recreational activities and accompany residents on field trips, as assigned. Assist in special on-site events.
• Provide childcare and actively engage with residents.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance center, and housing referrals.
• Provide administrative support in areas of office coverage, telephone, and clerical work.
• Distribute donations and supplies to residents.
• Conduct room checks.
• Perform light maintenance/housekeeping responsibilities.
• Assist in providing security coverage including building rounds; distribute room keys to residents.
• Maintain a log of visitors entering and exiting the premises and record all unusual incidents per established procedures.
• Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and make necessary phone calls as needed.
• Provide shift summaries.
• Meet with Shift Supervisor for individual and group supervision.
• Participate in monthly staff meetings and training seminars conducted to enhance and develop one’s skills.
• Conduct support groups.
• Conduct regular scheduled rounds to ensure safety and therapeutic availability.
• Read and update the residents and staff log books daily.
• Monitor the daily room availability and conduct the necessary outreach.
• Meet with assigned case manager on a regular basis to assist in assigned tasks.
• Maintain progress notes for each resident, documenting assistance provided.
• Perform other duties as assigned by Shift Supervisor.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES:

• Bachelor Degree with internships in Human Services or Associate Degree with (2-4) years’ experience in Human Services or High School Diploma or GED with (4-5) years’ experience

REQUIRED SKILLS AND EXPERIENCE:

• Must possess experience in, or a potential for, delivering a variety of human services to adults and children, preferably in a residential setting.
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Employee must be computer-literate and must have knowledge of Microsoft Office applications.
• Excellent written and verbal skills required.
• Possess Customer Service Skills.
• Must have ability to be flexible with schedule as needed.
• Must be knowledgeable and sensitive to DV issues.
• Bilingual a plus

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.