Residential Specialist
Plymouth-Housing-Group
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Benefits offered by this job
Job summary
Plymouth-Housing-Group is seeking a Residential Specialist in Seattle to support residents as part of the Permanent Supportive Housing team. You will help maintain safety, foster a welcoming environment, and provide resources to tenants while working 24/7 coverage in a unionized setting.
The role emphasizes harm reduction, trauma-informed care, and housing-first principles, with duties spanning front-d lobby operations, resident support, and collaboration with case managers in a busy building.
Qualifications
- Previous customer service experience required.
- Experience serving low-income households or individuals with disabilities helpful.
- Ability to communicate with a diverse population.
- Familiarity with Microsoft Word and Outlook; ability to work with databases.
Responsibilities
- Operate front lobby functions: greet visitors, answer phones, monitor security, direct vendors.
- Coordinate with Housing Case Managers to support tenants and connect residents with resources.
- Assist with unit services and re-entry into units as needed.
- Mediates conflicts and uses de-escalation techniques.
- Distribute notices and materials, ensuring accessibility for language and disability needs.
- Support offsite property management tasks and rent collection.
- Supervise volunteers and interns as directed.
Skills
Education
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Bertha Pitts Campbell Place, Seattle, WA, US
Salary: $30.49 Annually
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $30.49 an hour.
The Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasked related to this position (but are not limited to) include continuous commitment supporting the well-being of residents, and consistent staff presence in the building 24/7 all while fostering a sense of community. This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment,
This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
- Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
- Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
- Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary.
- Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence:
- Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges.
- Answer resident questions, address complaints and provide residents supportive, coaching and follow-up
- Partner and problem solve with creating plans that address concern or issues.
- Assists tenants with unit services and can include but not limited to, re-entry into individual units.
- Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
- Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
- Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
- Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns.
- Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
- Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
- Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff.
- Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
- Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks
- Facilitates access to building areas for contractors, repair and service representatives and vendors.
- Assist with pest control, including heat treatment for bedbugs
- Moves building and unit furniture, as needed
- Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.)
- Checks all radios at the start and end of all shifts
- Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as neededi.e., Incident Reports
- Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings.
- Practices a cooperative work approach and promotes teamwork among co-workers.
- Other duties as assigned by Site Director or Residential Services Manager.
(Any equivalent combination of knowledge, skills, abilities, education, and experience)
High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
- Able to communicate and work effectively with a diverse group of voices.
- Ability to communicate effectively with tenants, the public and always maintain professional boundaries with tenants.
- Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges.
- Demonstrated ability to work with diverse populations.
- Ability to work independently as well as courteously and effectively in a team environment.
- Ability to perform a variety of duties, often changing from one task to another.
- Excellent written and verbal communication skills.
- Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
- Experience with diverse, low-income, homeless, or special needs population is desired.
- Previous employment in social services, supportive housing, or mental health desired.
This is a full-time position with benefits . We offer medical Insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability. Join us and be a catalyst for positive change!
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $30.49 an hour.
The Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasked related to this position (but are not limited to) include continuous commitment supporting the well-being of residents, and consistent staff presence in the building 24/7 all while fostering a sense of community. This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment,
This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
- Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
- Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
- Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary.
- Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence:
- Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges.
- Answer resident questions, address complaints and provide residents supportive, coaching and follow-up
- Partner and problem solve with creating plans that address concern or issues.
- Assists tenants with unit services and can include but not limited to, re-entry into individual units.
- Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
- Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
- Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
- Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns.
- Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
- Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
- Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff.
- Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
- Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks
- Facilitates access to building areas for contractors, repair and service representatives and vendors.
- Assist with pest control, including heat treatment for bedbugs
- Moves building and unit furniture, as needed
- Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.)
- Checks all radios at the start and end of all shifts
- Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as neededi.e., Incident Reports
- Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings.
- Practices a cooperative work approach and promotes teamwork among co-workers.
- Other duties as assigned by Site Director or Residential Services Manager.
(Any equivalent combination of knowledge, skills, abilities, education, and experience)
High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
- Able to communicate and work effectively with a diverse group of voices.
- Ability to communicate effectively with tenants, the public and always maintain professional boundaries with tenants.
- Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges.
- Demonstrated ability to work with diverse populations.
- Ability to work independently as well as courteously and effectively in a team environment.
- Ability to perform a variety of duties, often changing from one task to another.
- Excellent written and verbal communication skills.
- Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
- Experience with diverse, low-income, homeless, or special needs population is desired.
- Previous employment in social services, supportive housing, or mental health desired.
This is a full-time position with benefits . We offer medical Insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability. Join us and be a catalyst for positive change!
Night Shift: Tuesday-Saturday, 12am - 8am
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