RESIDENTIAL SHIFT MANAGER

Marycariola; Town of Webster (NY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Mary Cariola Center in Webster, NY is seeking a Shift Manager to supervise DSP staff across shifts, coordinate coverage and ensure resident safety and quality of care. You will lead pre-shift huddles, assign duties, monitor schedules and maintain documentation.

The role requires an associate degree and 2+ years of relevant experience, plus English proficiency and a NYS driver’s license. Supervisory experience is preferred; certifications may be provided by the agency.

Qualifications

• Associates degree in a related field and 2+ years of relevant work experience
• Ability to read, write, speak and understand English
• NYS driver's license with acceptable driving record

Responsibilities

• Promote a team-oriented atmosphere
• Facilitate pre-shift huddles to communicate shift responsibilities
• Assign shift responsibilities and complete the shift assignment sheet
• Monitor weekly DSP staff schedules to ensure coverage for supervision and transportation needs
• Provide oversight during shifts and ensure completion of shift activities
• Address staff conflicts or performance issues and document notes
• Provide regular performance feedback to Residence Manager
• Complete the Shift Manager Checklist for each shift
• Act as point person for emergencies and coordinate staff directions
• Maintain required documentation and ensure completeness before shift end
• Ensure regulatory compliance of documentation and provide feedback
• Organize impromptu outings and coordinate resident activities
• Attend weekly management meetings and monthly resident meetings
• Participate in staff meetings and maintain training records
• Attend residents' medical appointments as needed
• Assist with housekeeping tasks and staff supervision during shifts
• Lead and model professional behavior and work habits
• Perform at least 2 direct care shifts per week as assigned
• Support residents' participation in individual program plans
• Implement behavior support plans and SCIP-r as required
• Assist with transportation to activities and appointments
• Certify DSP staff in driving Agency vehicles as directed
• Provide orientation/training support and update training packets
• Possibility to take on extra responsibilities as needed
• May obtain Train-the-Trainer certifications for SCIP-r or CPR/First Aid

Skills

English proficiency

Supervisory experience

Education

Associates degree in a related field

Job description

State Road
State Rd
Webster, Town of, NY 14580, USA

State Road
State Rd
Webster, Town of, NY 14580, USA

Pay within this range is based on experience and education

DEI Values Statement:

Mary Cariola Center recognized that a high performing organization is one that cultivates a culture where everyone feels like they belong. Through continued dialogue, education, a policy development, we are committed to integrating Diversity, Equity, Access and Inclusion into all aspects of our work. As an agency found on principles of inclusion, Mary Cariola Center fosters an environment where all are welcome, and our differences are respected and valued.

Duties and Responsibilities

• Promote a team-oriented atmosphere
• Facilitate a pre-shift "huddle" to communicate responsibilities and expectations of the shift
• Assign shift responsibilities to the DSP staff by completing the shift assignment sheet for each shift
• Monitor the weekly schedule of direct care staff to ensure the necessary coverage to meet the supervision and transportation needs of the individuals, covering shifts when needed
• Provide a level of consistent and constant oversight to the DSP staff throughout each shift to ensure that communication of the shift's activities is completed and that all the shift responsibilities are completed
• Professionally address observed staff conflict or performance issues in real time, documenting notes and completing a weekly log to update the Residence Manager
• Regularly provide performance feedback on DSPs to the Residence Manager
• Complete the "Shift Manager Checklist" for each shift
• Act as a point person for emergency situations, spearheading the communication to the Residence Manager and direction of staff
• Participate in all required documentation practices, providing daily checks of all documentation to ensure that it is complete prior to the ending of each shift and following up with staff to obtain missing documentation
• Monitor the quality and regulatory compliance of documentation, providing feedback and direction when needed
• Organize impromptu outings when needed
• Ensure that in-house and community activities occur as scheduled, attending at least 2 outings per month
• Meet with management team on a weekly basis
• Schedule and facilitate monthly house meetings with the residents to focus on their individual rights, likes and dislikes, ensuring they are making choices for outings, meals, in-house activities, etc.
• Complete meeting minutes and ensure changes are made and planning occurs on the residents' requests
• Attend and actively participate in staff meetings and other meetings as scheduled or requested, creating meeting agendas
• Attend any medical/health related appointments of the residents as needed
• Assist in maintaining the upkeep of the physical plant by participating in and ensuring DSP staff are performing housekeeping tasks as per documented checklists (including meal preparation, cleaning, laundry, shopping etc.)
• Actively participate in the shift to model appropriate behavior and professional work habits
• Perform at least 2 direct care shifts per week as assigned by the Residence Manager
• Facilitate active participation of the residents by implementing their individual program plan in their home and community
• Implement behavior support plans and Strategies for Crisis Intervention and Prevention (SCIP-r) accurately and consistently
• Engage in any necessary lifting, moving and/or positioning tasks for residents
• Facilitate improved gross motor, fine motor and range of motion skills
• Assist residents with bathing, toileting, dressing and eating as needed including modeling appropriate behavior, using therapeutic equipment and/or therapeutic feeding
• Foster receptive and expressive communication through many different avenues including sign language, pictograms and electronic devices
• Implement fire, safety and emergency procedures in accordance with agency and program standards, facilitating fire drill practices and completing documentation when necessary
• Administer medications to residents
• .Implement and follow all required individual programming, Agency and Program-specific policies and procedures accurately, consistently and according to how they are written
• Assists in transportation to and from recreational activities, appointments, etc. as required
• Certify DSP staff in driving Agency vehicles as directed.
• Assist the Residence Manager and the DSP II Staff Support Specialist with orientation and training of new staff, helping to ensure the training packets are up-to-date
• As determined by the needs of the IRA, this position may be required to take on extra responsibilities of a vacant DSP II position (Activities Coordinator, Med Liaison, Behavior Technician or Staff Support Specialist), as determined by the Residence Manager.
• As determined by the needs of the department, this position may be required to obtain and maintain Train-the-Trainer certifications for SCIP-r or CPR/First Aid; and provide the training to new staff along with updates in these areas, as requested and scheduled.
• All other duties as assigned

Minimum Qualifications

• Associates degree in a related field and 2+ years of relevant work experience or an equivalent of education and experience
  • Internal applicants with less experience may be considered after successful completion of identified Shift Manager Development plan
• Ability to read, write, speak and understand English including interpreting documents such as safety rules and policy and procedure manuals
• Possess a current and valid NYS driver's license with an acceptable driving record

Preferred Qualifications

• Supervisory experience

Certifications and Trainings

• NYS Medication Administration
• SCIP-r
• CPR
• First Aid
• All other trainings mandated by the Office for people with Developmental Disabilities (OPWDD)

all certifications and trainings will be provided by the agency if you do not already possess them

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, domestic violence victim status, veteran or disability status.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.