Residential Services Lead

Taney County Partnership; Branson (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Taney County Partnership seeks a Residential Services Lead to provide administrative, training, quality assurance, and direct support in residential settings. The role supports the House Manager to ensure compliance, documentation accuracy, staff development, and continuity of services, with scheduled shift coverage and participation in on-call rotations.

The position requires evening, overnight, and weekend hours as needed, and involves strong communication, organization, and the ability to

Qualifications

• Exceptional verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and delegate tasks.
• Ability to maintain confidential records.
• Ability to be flexible, have on-call responsibilities, and fill in for shifts as needed.

Responsibilities

• Administrative and Quality Assurance: review residential documentation for accuracy and compliance; assist with QA audits; organize and file documents.
• Training and Staff Development: serve as backup trainer; assist with onboarding; provide in-home coaching on policies and safety.
• Direct Support and Shift Coverage: provide direct support; maintain a regular schedule; cover open shifts and provide PRN coverage; support activities of daily living and transportation; uphold resident rights and dignity; respond to emergencies.
• On-Call Responsibilities: participate in on-call rotation; guide staff during on-call; respond to urgent matters.

Skills

Verbal and written communication

Organization and attention to detail

Task prioritization

Confidential records management

On-call flexibility

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

The Residential Services Lead provides administrative, training, quality assurance, and direct support assistance within residential services. This position serves as a key support role to the House Manager by helping ensure compliance, documentation accuracy, staff development, and continuity of services for individuals receiving supports. This role is expected to maintain a strong presence within residential homes through scheduled shift coverage and participation in SCDDB’s on-call rotation.

• This position requires occasional evening, overnight, and weekend hours.

Description

The Residential Services Lead provides administrative, training, quality assurance, and direct support assistance within residential services. This position serves as a key support role to the House Manager by helping ensure compliance, documentation accuracy, staff development, and continuity of services for individuals receiving supports. This role is expected to maintain a strong presence within residential homes through scheduled shift coverage and participation in SCDDB’s on-call rotation.

• This position requires occasional evening, overnight, and weekend hours.

Required Skills/Abilities

• Exceptional verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and delegate tasks.
• Ability to maintain confidential records.
• Ability to be flexible, have on-call responsibilities, and fill in for shifts as needed.
• Proficient with Microsoft Office Suite or related software.

Essential Duties And Responsibilities

Administrative and Quality Assurance (25%)

• Conduct routine reviews of residential documentation for accuracy, completeness, and compliance.
• Assist with quality assurance audits and correction of identified deficiencies.
• Prepare, organize, scan, file, and shred documents in accordance with agency procedures and confidentiality requirements.
• Assist with monthly house book preparation and maintenance.
• Support recordkeeping related to medications, appointments, incidents, and other required residential documentation.
• Assist the House Manager with administrative projects, reports, and compliance initiatives as assigned.

Training and Staff Development (25%)

• Serve as a backup trainer for residential staff and Direct Support Professionals.
• Assist with orientation and onboarding of new employees.
• Provide in-home coaching and reinforcement of agency policies, procedures, and best practices.
• Support training related to medication administration, documentation, health and safety, person-centered supports, and regulatory compliance.
• Work collaboratively with the Training Manager to identify and address training needs.
• Model professional behavior and person-centered service delivery.

Direct Support and Shift Coverage (50%)

• Provide direct support services to individuals receiving residential services.
• Maintain a regular schedule that includes direct care responsibilities.
• Assist with staffing needs by covering open shifts as assigned.
• Provide PRN coverage when needed to ensure continuity of supports.
• Support individuals with activities of daily living, community participation, medication administration (if certified), transportation, and implementation of service plans.
• Promote individuals’ rights, choices, dignity, and independence.
• Respond appropriately to emergencies and follow agency protocols.

On-Call Responsibilities

• Participate in the residential on-call rotation as scheduled.
• Provide guidance and support to staff during assigned on-call periods.
• Respond to urgent residential matters in accordance with agency expectations.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience providing direct support services, residential services, or a related human services role.
• Demonstrated ability to maintain accurate documentation and records.
• Strong organizational, communication, and problem-solving skills.
• Ability to train, mentor, and support staff.
• Valid driver’s license and acceptable driving record.
• Ability to meet all agency background screening requirements.

Knowledge, Skills, And Abilities

• Knowledge of person-centered supports and residential service delivery.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while collaborating effectively with supervisors and staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and adapt to changing staffing needs.

Physical Requirements

• Ability to lift, transfer, and assist individuals as required by service needs.
• Ability to stand, walk, bend, and perform physical aspects of direct support work.
• Ability to travel between residential locations.

Working Conditions

Residential Services Lead will work in a changing environment that adjusts to the needs of the persons served in program services. The environment may be fast paced with interruptions, distractions, and deadlines. The Residential Services Lead must be flexible and able to adjust to changing needs or activities. Depending on persons’ served needs, the work can be physically demanding. This includes transferring or supporting people with mobility needs, lifting, or moving items up to 50 lbs., walking or standing for extended periods of time, or providing support through CPR/First Aid, behavioral support, and other interventions.

Required Trainings

New Employee Orientation, Introduction to Developmental Disabilities, CPR/First Aid, Positive Behavior Supports, Medication Administration, Abuse, Neglect & Exploitation, Blood Borne Pathogens, Person-Centered Planning, HIPAA/Privacy & Confidentiality, and any other assigned trainings.