Residential Service Technician I

Overhead Door Corporation; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Overhead Door Corporation in Raleigh, NC is seeking a technician to diagnose, repair, and maintain residential garage doors and opener systems. You will be the face of our company during service visits, ensuring safe, efficient, and high-quality repairs that exceed customer expectations.

The role requires 1-2 years in garage door service or related trades, a high school diploma or GED, strong troubleshooting and communication skills, and the ability to work independently.

Qualifications

• Minimum 1-2 years of experience in Garage Door Service or related mechanical trades.
• High School Diploma or GED is required.
• Strong troubleshooting and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Valid driver’s license.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes.
• Provide consultative product recommendations when appropriate and maintain detailed records of service activities.
• Operate hand and power tools safely while keeping a clean and organized work area.
• Maintain inventory of commonly used parts in the company vehicle to support daily operations.
• Respond to emergency or on-call service requests on a rotating schedule (if applicable), and ensure work complies with standards.

Skills

Strong troubleshooting

Problem-solving

Interpersonal communication

Independent work

Garage door system knowledge

Valid driver’s license

Education

High School Diploma or GED

Job description

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. This role serves as the face of our company during service visits, ensuring safe, efficient, and high-quality repairs that exceed customer expectations.

Responsibilities

Job Duties (functions considered essential as defined by ADA)

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation
• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes. Provide consultative product recommendations when appropriate.
• Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status.
• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
• Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
• Respond to emergency or on-call service requests on a rotating schedule (if applicable).
• Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.

Special assignments or tasks assigned to the employee by their supervisor, as determined from timeto time at their sole and complete discretion.

Qualifications

Experience

A minimum of 1-2 years of experience in Garage Door Service or related mechanical trades.

Education

A minimum of a High School Diploma or GED is required.

Required Skills

• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s License.

Work Conditions

• This position involves working at residential customer locations, both indoors (garages) and outdoors, in varying weather conditions including heat, cold, and rain.
• Technicians regularly perform physical tasks such as lifting and carrying equipment (up to 75 lbs), climbing ladders, working overhead, and using hand and power tools.
• Work may involve confined or awkward spaces, especially in garages or attics where opener systems are mounted.
• Driving to multiple job sites throughout the day is required, and a valid driver’s license is required.
• Standard work hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs.
• Personal protective equipment (PPE), including safety glasses, hard hat, and gloves, must be worn as required.

Physical Requirements

• Ability to work in outside weather conditions
• Ability to lift up to 75 pounds.
• Repetitive standing, lifting, reaching, bending, climbing, & kneeling
• Working on ladders at varying heights.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Info

• Job Identification 4997
• Job Category Field/Service
• Posting Date 10/16/2026, 03:12 PM
• Job Schedule Full time
• Job Shift Day
• Locations 3600 Tarheel Dr, Raleigh, NC, 27609, US