Residential Service Technician

IES Residential; Town of Charlotte (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

IES Residential is seeking a Residential Service Technician to assist with electrical service, maintenance, troubleshooting, and repair work while supporting daily operations and customer service activities. This role collaborates with customers, colleagues and vendors to ensure electrical systems are serviced safely and in compliance with industry standards.

Key duties include reviewing service requests, diagnosing issues, and maintaining accurate records.

Qualifications

• Basic knowledge of electrical systems, equipment, and troubleshooting techniques.
• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and analytical skills.
• Ability to read and interpret blueprints, schematics, and electrical documentation.
• Strong attention to detail and operational awareness.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to work independently while collaborating across teams and departments.
• Proficiency in using electrical tools, testing equipment, and related systems.
• Strong understanding of workplace safety practices and electrical codes.
• Strong customer service and relationship management skills.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers and business partners.

Responsibilities

• Assist with electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.
• Review service requests, project plans, specifications, and work orders to support job completion.
• Support diagnosing and resolving electrical service issues in residential, commercial, or operational environments.
• Ensure all work is completed in compliance with company policies, safety standards, and applicable electrical codes.
• Communicate with customers regarding service needs, repairs, and project updates.
• Coordinate with employees, vendors, subcontractors, and internal departments regarding service activities and operational needs.
• Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.
• Support project timelines and assist with resolving operational concerns in the field.
• Monitor tools, equipment, materials, and job site conditions to support operational efficiency and safety.
• Assist senior technicians and support field service operations as needed.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Skills

Electrical knowledge

Troubleshooting

Communication skills

Reading schematics/blueprints

Problem-solving

Multitasking

Safety awareness

Customer service

Education

High school diploma or GED preferred

Tools

Electrical tools

Testing equipment

Job description

General Job Description Position Overview

The Residential Service Technician is responsible for assisting with electrical service, maintenance, troubleshooting, and repair work while supporting daily operations and customer service activities. This role works closely with customers, employees, vendors, and leadership to ensure electrical systems are serviced safely, accurately, and in compliance with company and industry standards.

Primary Responsibilities

Assist with electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.

Review service requests, project plans, specifications, and work orders to support job completion.

Support diagnosing and resolving electrical service issues in residential, commercial, or operational environments.

Ensure all work is completed in compliance with company policies, safety standards, and applicable electrical codes.

Communicate with customers regarding service needs, repairs, and project updates.

Coordinate with employees, vendors, subcontractors, and internal departments regarding service activities and operational needs.

Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.

Support project timelines and assist with resolving operational concerns in the field.

Monitor tools, equipment, materials, and job site conditions to support operational efficiency and safety.

Assist senior technicians and support field service operations as needed.

Maintain professionalism and effective communication throughout all customer and operational interactions.

Perform additional duties as assigned.

Minimum Education

None

Minimum Years of Experience

0-2

Specific Qualifications Required

Basic knowledge of electrical systems, equipment, and troubleshooting techniques.

Excellent verbal, written, and interpersonal communication abilities.

Strong problem-solving and analytical skills.

Ability to read and interpret blueprints, schematics, and electrical documentation.

Strong attention to detail and operational awareness.

Ability to multitask and manage priorities in a fast-paced environment.

Ability to work independently while collaborating effectively across teams and departments.

Proficiency in using electrical tools, testing equipment, and related systems.

Strong understanding of workplace safety practices and electrical codes.

Strong customer service and relationship management skills.

Ability to make sound decisions and resolve issues effectively under pressure.

Ability to pass pre-employment screenings such as background and motor vehicle record checks.

English speaking, reading and writing preferred, and required where necessary to perform job duties.

Maintain professionalism and a positive, respectful demeanor with customers, coworkers and business partners.

Education/Experience

High school diploma or GED preferred.

Previous electrical service, maintenance, construction or related experience preferred.

Experience within construction, operations or service environments preferred.

Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Entry-level experience supporting field service operations or senior