RESIDENTIAL SERVICE PLUMBER

Thirty Madison Ventures; Independence (MO); On-site; USD 41,000 - 55,000; Full time

Job summary

Thirty Madison Ventures is seeking an experienced Residential Service Plumber in Independence, MO. The role involves running 3–5 service calls daily, diagnosing issues, and communicating options clearly to homeowners.

You will repair water heaters, faucets, drains, and may handle tankless conversions, water treatment, and occasional light commercial work. The position offers a Monday–Friday schedule with no required on-call, a take-home truck, and growth into supervisory roles for the right

Qualifications

• 3–5+ years of hands-on experience running residential plumbing service calls as the lead tech.
• Strong ability to diagnose issues independently and explain options to homeowners.
• Excellent in-home customer service: professional, clear communication.

Responsibilities

• Run residential plumbing service calls, typically 3–5 per day.
• Diagnose problems and explain issues and options to homeowners.
• Repair and replace water heaters, including tank-to-tankless conversions.
• Handle faucets, fixtures, disposals, drains, and general repairs.
• Install water treatment systems.
• Work on water service and sewer line repairs including excavation.
• Occasionally perform light commercial calls (~10%).
• Document work and recommendations in the field service app.

Skills

Lead residential plumbing

Customer service

Independent problem solving

Homeowner communication

Tools

Hand tools

Power tools

Job description

RESIDENTIAL SERVICE PLUMBER

Independence, Missouri

If you're an experienced service plumber who's tired of quotas, pushy sales tactics, and surprise weekend calls, this one's worth a look. Our client is a long-established residential plumbing company in the Kansas City area that's actively growing. They offer a take-home truck, a Monday-Friday schedule with no required on-call, and real room to move into a supervisory role for the right person.

THE BASICS

Location: Independence, Missouri

Pay: Your choice of two options:

• Hourly + commission: $30/hr (Level 1) or $35/hr (Level 2), plus 5% commission on total revenue
• Straight hourly: about $40/hr (negotiable), with no commission

Both options include sales incentives, and overtime is paid at time and a half. Pay runs from arrival at your first job to departure from your last job, including drive time between calls.

Service Area: Most work within 10 miles, occasional calls up to 25 miles

Schedule: Monday-Friday, 8:00 AM-6:00 PM. Alternate 5-day schedules such as Tuesday-Saturday are available on request.

On-Call: None required. Extra hours are available if you want them.

Reports To: [Owner]

WHAT YOU'LL DO

• Run residential plumbing service calls, typically around 3-5 a day depending on the job. That includes quick repairs, maintenance, and full-day or multi-day installs.
• Diagnose problems accurately, then explain the issue and the options clearly to homeowners.
• Repair and replace water heaters, including tank-to-tankless conversions.
• Handle faucets, fixtures, disposals, drain cleaning, and general residential repairs.
• Install water treatment systems.
• Work on water service and sewer line repairs and replacements, including jobs that need excavation.
• Handle some remodel work and occasional light commercial calls, which make up about 10% of the work.
• Do a full, honest assessment on every call. That means checking water pressure on every water heater install and telling the customer what's needed versus what's recommended.
• Document your work and recommendations in the company's field service app.

WHY SERVICE PLUMBERS LIKE WORKING HERE

• You pick the pay structure that works for you: hourly plus 5% commission on total revenue, or straight hourly.
• Every tech is eligible for incentives on sewer repairs and replacements, tank-to-tankless conversions, and water treatment systems, including techs on straight hourly.
• Drive time between calls is paid.
• There are no sales quotas, minimums, or high-pressure tactics. You recommend what the customer actually needs.
• On-call and weekend work are not required, and you'll never be scheduled more than 5 days a week.
• The schedule is flexible. You can swap a weekday off for a Saturday when you need to.
• Overtime is paid at time and a half.
• You get a take-home company truck.
• Fuel and expense cards are provided.
• Uniforms are supplied for every season: polos, short- and long-sleeve shirts, hoodies, and winter jackets.
• The company provides the big equipment, including drain machines, sewer cameras, jackhammers, and concrete saws.
• A company tablet is available, or you can use your own phone like most of the team does.
• Medical insurance is offered after 3 months.
• The company has been around for decades and is actively growing, so there's a real path into supervisory or management roles for the right person.
• The 4-week training period is flexible. Experienced techs have been running calls on their own within 1-2 weeks.

WHAT WE'RE LOOKING FOR

Required:

• 3-5+ years of hands-on experience running residential plumbing service calls as the lead tech. Helper, apprentice, apartment maintenance, or municipal water department experience alone won't be a fit.
• Ability to diagnose issues independently and make repairs properly without close supervision.
• Strong in-home customer service: professional, clear, and comfortable explaining problems and options.
• Your own hand tools and power tools. These are not provided.
• Clean and valid driver's license.
• Willingness to complete a background check and drug test.

Nice to Have (not required):

• Journeyman or master plumber license
• Light commercial plumbing experience
• Tankless water heater installation and conversion experience
• Water treatment system experience
• Sewer line repair and replacement, including excavation
• Experience using field service management software