Residential Program Manager (IDD Services)

Community Options, Inc.; Village of East Syracuse (NY); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Competitive Insurance Benefits

Paid Holidays

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Career growth opportunities

Tuition reduction partnerships

Job summary

Community Options, Inc. in Syracuse, NY seeks an experienced Residential Program Manager to lead a team delivering person-centered care for individuals with disabilities. You will support daily operations, staff development, and programmatic goals, coordinating with families and guardians.

Starting salary is $62,353.20 per year, with shifts Tue-Sat or Sun-Thu, 8:00 AM–4:00 PM. The role requires a Bachelor's degree preferred (HS diploma acceptable), 2 years of relevant experience, a valid

Qualifications

• Bachelor's degree preferred; High school diploma or equivalent required.
• Two years’ full-time work experience in supporting people with disabilities.
• Valid driver's license with a satisfactory driving record.
• Knowledge of state regulatory agency operations and standards for individuals with ID/DD.
• Criminal background, central registry, child abuse registry, and drug testing checks required.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed.
• Lead team performance through communication, training, and recognition.
• Develop and implement activity programs including the Meaningful Day curriculum.
• Communicate with families/guardians of individuals we support as needed.
• Support individuals per ISP/PCP including medication, meals, and behavior management.
• Complete program documentation and billable records accurately and timely.
• Monitor health and medical needs and report concerns promptly.
• Maintain relationships with families and guardians of individuals in our care.
• Ensure locations and vehicles are clean, stocked with supplies including groceries and medications.
• Additional tasks may be assigned.
• Cooperate with license and department staff during inspections.

Skills

Disability support experience

Staff supervision

Program management

Communication

Education

Bachelor's degree preferred; High school diploma or equivalent required

Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are actively seeking an experienced Residential Program Manager in Syracuse, NY. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day-to-day operations and challenges to achieve programmatic goals.

Starting pay is $62,353.20/per year

Shift Time(s): Tuesday - Saturday or Sunday - Thursday (8:00AM - 4:00PM)TBD

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed
• Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
• Develop and implement activity programs including the Meaningful Day curriculum
• Communicate with the families and guardians of individuals we support as needed
• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management
• Ensure program documentation and billable records are completed accurately and timely
• Monitor the health and medical needs of individuals and immediately report any concerns
• Manage relationships with the families and guardians of the individuals in our care
• Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor's degree preferred; High school diploma or equivalent required
• Two years’ full-time work experience in supporting people with disabilities
• Valid driver’s license with a satisfactory driving record
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Working Conditions

• Work in residential programs, day programs, and in the community
• Schedule may change due to business needs and may include evening and weekend hours
• May be required to be on-call in cooperation with other management staff

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.