Residential Program Manager

PWH o; Town of Oconomowoc (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Health plan

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Job summary

Prader-Willi Homes, a MyPath Company, is seeking a compassionate Program Manager to oversee daily operations of our residential programs and guide teams of Direct Support Professionals. You will implement ISPs and TBPs, ensure medication administration and safety, and foster a person-centered, therapeutic environment while coordinating staffing, trainings, and documentation.

This full-time role requires strong leadership, crisis intervention skills, and a willingness to travel to community

Qualifications

• Minimum education requirements include a high school diploma or GED; college degree preferred.
• Experience supporting individuals with developmental disabilities or in residential settings.
• At least 1 year of leadership or supervisory experience.

Responsibilities

• Oversee daily care routines, ISPs and TBPs implementation in residential programs.
• Ensure medication administration, hygiene and nutritional protocols are followed.
• Lead DSP teams, conduct monthly consultations and performance reviews.
• Coordinate staff schedules, transportation, and activity calendars.
• Maintain incident reports, logs, and program documentation.
• Collaborate with Program Coordinator and stakeholders; participate in ISP/medication meetings.

Skills

Leadership

Staff development

Direct Support Professional (DSP)super

Crisis intervention

Communication

Scheduling & coordination

Education

High school diploma or GED

College degree in human services (preferred)

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. Overview Prader-Willi Homes, a MyPath Company Are you passionate about making a difference in the lives of others? Do you thrive in a leadership role that supports both individuals and staff in a therapeutic, team-based environment? Prader-Willi Homes, a MyPath Company, provides specialized residential care and services for adults with Prader-Willi Syndrome (PWS), a complex genetic disorder. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve, while cultivating a positive, team-oriented workplace for all employees. Job Summary We are seeking a compassionate and motivated leader to join our team as a Program Manager. This vital role supports the daily operations of our residential programs and lead teams of Direct Support Professionals (DSPs) to ensure high-quality, person-centered care. Whether you are an experienced manager or looking to grow into a leadership position, this is an opportunity to make a meaningful impact every day. This role combines hands-on care, staff development, and operational oversight within a structured, therapeutic, and empowering environment. Key Responsibilities Resident Care & Support Oversee the implementation of daily care routines, individual support plans (ISPs), and therapeutic behavior plans (TBPs). Ensure medication administration, hygiene, and nutritional protocols are followed accurately and respectfully. Participate in resident activities and outings to model support and encourage engagement. Monitor health and safety while ensuring all required documentation is accurate and timely. Staff Leadership & Development Provide direct supervision, mentorship, and performance feedback to Assistant Program Managers and Direct Support Professionals. Conduct monthly consultations and complete bi-annual and annual performance reviews. Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies. Promote a positive, collaborative team environment by demonstrating strong leadership presence and actively supporting crisis intervention when needed. Operational Management Create and maintain staff schedules, transportation plans, and activity calendars. Respond to call-ins, manage coverage, and ensure program ratios and safety are maintained. Maintain oversight of the physical environment, vehicles, and resident finances. Complete incident reports, goal tracking, daily logs, and other required documentation. Communication & Collaboration Collaborate with the Program Coordinator and team members to meet resident and program needs. Maintain clear, professional communication with residents, staff, guardians, external providers, and stakeholders. Attend ISP and medication review meetings, contributing meaningful input about resident progress. Schedule Full-time (40+ hours per week) providing hands-on leadership and direction to both program staff and residents. Flexibility is required to meet the evolving needs of the residents and team, including participation in the on-call rotation. Weekends, evenings, and holidays may be required based on staffing or resident needs. Regular travel to community settings and off-site activities is expected. Comprehensive Employee Benefits Package At Prader-Willi Homes, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes: Financial & Retirement Benefits 401(k) Retirement Plan with MyPath Financial Wellness Resources Employee Stock Ownership Plan (ESOP) On-demand Access to Earned Wages Student Loan Pay Down Assistance Tuition Reimbursement Health & Wellness Medical, Prescription, Dental, and Vision Plans Flexible Spending Accounts (FSA) Life & Disability Insurance Voluntary Life Insurance Options Accident, Critical Illness, and Hospital Indemnity Insurance My Voyage Wellness Program Work-Life Balance & Additional Perks Paid Time Off (PTO) Accrual Employee Assistance Program (EAP) Childcare Search Assistance Employee Discount Program via PerkSpot Pet Insurance Discount We value our employees and are dedicated to providing meaningful benefits that enhance our owners lives. Qualifications Education & Experience Minimum of a high school diploma or GED. College degree in a human services field preferred. At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings. At least one year of Leadership or supervisory experience. Ongoing participation in paid, in-service training is required—and we’ll support your learning every step of the way Required Skills & Attributes Ability to maintain a calm and effective demeanor in emergency and stressful situations. Strong communication skills, both written and verbal. Ability to work independently and as part of a team to deliver high-quality care. Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment. Ability to effectively implement approved physical intervention techniques. Additional Requirements Must be at least 18 years old. Must possess a valid Driver's License and have an acceptable driving record. Willingness to work with residents in a variety of environments, including home, recreational, and community settings. Additional Information MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath. Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors: Passion Accountability Teamwork Openness Continuous Learning and Innovation As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless! MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all. MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with. If you find fulfillment in helping others and want opportunities to build a career, MyPath may be your path to a promising future. Explore 150 MyPath locations to find a place and career that fits you. At MyPath, our guiding principle is passion: a passion for the people we serve and for the work we do. MyPath provides specialized services and dignified care for children, adolescents and adults with disabilities, mental health issues, and other significant needs. Operating since 1984, MyPath includes eight companies that serve over 2,000 individuals from around the country, in more than 150 program locations throughout Wisconsin and Indiana, across 48 communities. Our array of services includes a spectrum of educational, therapeutic and community supports to allow those we serve to live full and productive lives in the community—to find their path. MyPath is proud to be a 100% employee owned company (ESOP). At MyPath our caregivers are also our owners!