Residential Mortgage Originator

Tompkins Community Bank; West Lawn (PA); On-site; USD 33,062 - 55,104; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

Holidays

Tuition Reimbursement

Free Parking

Job summary

Tompkins Community Bank is seeking an experienced Mortgage Loan Officer to provide direct mortgage services to customers and prospects. You will interview applicants, gather financial data, analyze qualification, and explain disclosures, guiding the loan to closing as part of a broader team that promotes all bank services.

The role requires 3+ years in related positions, NMLS registration (or ability to obtain it), and strong interpersonal and communication skills to support customers throughout

Qualifications

• Three or more years of experience in mortgage origination or related roles.
• Active NMLS registration or ability to obtain it upon hire.
• Strong knowledge of mortgage programs, disclosures, and lending regulations.

Responsibilities

• Provide direct mortgage loan services to customers and cross-sell bank products.
• Interview applicants, gather financial information, and analyze prospects against loan criteria.
• Explain required disclosures and guide customers through processing and closing timelines.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Education beyond high school

Job description

Overview

Expected to provide direct mortgage loan services to bank customers and potential customers; promote and cross-sell all bank services; respond to inquiries and questions regarding mortgage loan services, including MortgageBot leads.

Responsibilities

• Provide direct mortgage loan services to bank customers as illustrated by the following:


• Interview customers applying for mortgageloanexplaining the different financing and mortgage programs available and offer recommendations based on evaluation of individual prospect needs; obtain pertinent financial information and loan information from the customer; analyze the customer’s financial posture to determine if it meets minimum loan criteria established by the Company. Explaininformation requiredand deliver required disclosures and other information to customers.


• Ensure applications are completed accurately andcontainall required information and supporting documentation.Manage expectationsregardingprocessing times and closing dates together withcustomer.


• Inform the customer of the outcome of the preliminary financial analysis and, if acceptable,indicatethat the loan will require further processing before it can be recommended for approval.If unacceptable (belowestablishedcriteria), explore alternatives, if any, to restructure the application to meet the lendingcriteria;and follow up with necessary communications including correspondence.


• Calculate basic financial data relating to credit, complete forms, and deliver/send tocustomer. Follow through and is responsibleto assistin the processing and disposition of loan files from origination toclosing, where applicable.


• Enter information into Loan Origination Systems so that loans appear accurately in the pipeline. Accurately register loan withinestablishedtime limit. Create supporting files with backup and explanatory documentation and information for underwriting,regulatoryand other purposes.Deliver/send application and other required information to the Operation Center withinestablishedtimelineand procedure.


• Communicate initial and anysubsequentcounter-offer loan decisions directly to customers.Explain anyadditionalinformation needed andassistin securing other required information.Help gather needed documentation, clear anyconditionsand prepare for closing, as necessary.


• Communicate regularly with customers, underwriters, processors, Realtors, closingagentsand others during the entire loan process to ensure applicationproceedsas planned.Coordinate anyadditionalinformation requests, clarifications and other problem solving as needed so that the processremainson schedule.


• Originate loan applications within individual authority/responsibility;adviseapplicants of loan decision.


• Mayparticipatein closings with buyers, sellers, real estate agents, attorneys, and others.


• As directed, act as liaison between branch officesregardingloan applications; follow through with branch office applications until closing, obtaining commitment papers, surveys, title insurance, employment verifications, etc.; review data with branch office personnel to arrive at a recommendation and satisfactory outcome.


• Maintain a thorough knowledge of secondary market and portfolio loan underwriting criteria.


• Research market toidentifyindividuals and organizations likely toproduce referrals and developrelationships to increase the referral flow.Ensure referral sources have current information on mortgage products and services.


• Promote and cross-sell all bank services whenever opportunities arise andin accordance withestablished policies and procedures.


• Respondin a timely mannerto telephone and internet inquiries and answer questions concerning loan rates, terms, and related matters, aspermittedby law.


• Coordinate sales andproduct training activities with assigned retail bank branches,visitingthe branches,participatingin joint sales calls and salesmeetingsand other branch support activities.


• Activelyparticipatein department training.


• Take applicationsutilizingthe LOS/POS system andutilizethe bank mortgage data processing/document retrieval/core banking system.


• Maintain and apply up to date knowledge of rules and regulations for compliancetointernal lending controls, regulatory policies, and agency specifications.


• Coordinate andfacilitateloan inquiries and applications via thebank onlineapplication system.Provide direct mortgageassistanceto borrowers via this channel as noted in item #1 above.May act as primary contact on these loans and/or distribute to otherMLO’s asvolume and business needs warrant.


• Maintain knowledge of current industry practices and trends and mortgage laws and regulations by learning from more experienced sales personnel and by attending pre-approved continuing education training and seminars.


• Activelyparticipatein the business development activities of the bank including JOC events, homebuyers’ seminars, home shows, Realtor trade shows, Realtor office meetings, Sales Blitzeventsand other home financing workshops.


• Maintain a personal network of outside referral sources in assigned territory, such as real estate agents, builders, attorneys, accountants, financialplannersand other business professionals.Meet with prospectsreferredby these sources andobtaininformation to understand individual situations and mortgage needs.


• All other duties as assigned.

Qualifications

• Skills and/or experience associated with education beyond a high school diploma.


• Minimum of three (3) years’ experience in related positions.


• Candidates must have an active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), or obtain it upon hire, and meet all NMLS registration requirements. Candidates must also undergo a credit check prior to hire.


• Excellent interpersonal relations and communicative skills.


• A thorough knowledge of current lending regulations and procedures.

Benefits

• Medical


• Dental


• Vision


• 401(k) Match


• Profit Sharing


• Paid Time Off


• 11 Holidays


• Tuition Reimbursement


• Free Parking throughout Tompkins Community Bank


• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity (\"EEO\") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

#communitybank

Pay Range

USD $0.00 - USD $0.00 /Hr.

Bonus/Incentive Plan

Mortgage Commission