Residential Manager- IDD

Bottlenotes Inc.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

HSAs

403(b) Retirement

Tuition Reimbursement

Competitive PTO

8 Paid Holidays

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Job summary

Verland in Bethel Park, PA is seeking a Residential Manager to lead care operations for our CLA division. This role requires supervising direct care staff, coordinating schedules, ensuring safety, and maintaining high compliance standards across assigned homes.

The position is 24/7 on-call, salaried and exempt, with a focus on training, documentation, and community engagement to support residents and staff within a compassionate care framework.

Qualifications

• High school diploma or GED required; Bachelor's in Education preferred.
• Excellent verbal and written communication.
• Valid driver’s license and clean driving record.
• Certified in First Aid and CPR.
• Knowledge of residential care practices and disability services.

Responsibilities

• Oversees daily operations of the home across all shifts.
• Plans, organizes, and directs house operations.
• Supervises staff and ensures implementation of programs.
• Maintains accurate incident reporting and documentation.
• Ensures compliance with state and federal regulations.
• Conducts monthly fire drills and safety trainings.
• Trains and supervises newly hired staff.
• Interacts with the community to coordinate activities and medical visits.

Skills

On-call scheduling

Staff supervision

Communication skills

Problem solving

Emergency response

Driver's license

CPR/First Aid

HIPAA knowledge

Education

High school diploma or GED

Bachelor’s degree in Education (preferred)

Job description

Verland is hiring Exceptional People to provide Compassionate Care as a Residential Manager for our Residential locations - CLA division.

Location: Bethel Park, PA 15236

Shift available: 24/7

A Residential Manager is primarily responsible for training, scheduling, assigning, and monitoring direct care workers based on the needs of the residents & maintaining high care and compliance standards within their assigned home(s). This is a 24/7 on-call, salaried, exempt position.

Contributions

• Oversees day-to-day operations of the home to ensure that daily programs and activities are carried out and documented across all shifts.
• Plans, organizes, and directs the operations of the house; reinforces the hierarchy of care and agency expectations.
• Supervises staff and ensures the implementation of the individual programs.
• Monitors goal and procedural objectives implemented by direct care staff and reports findings to the Program Specialist / Program Specialist Manager.
• Monitors direct care staff functions to ensure the safety and well‑being of the individuals.
• Ensures compliance with all applicable state and federal regulations.
• Maintains accurate reporting of incidents and thorough documentation of relevant details.
• Initiates and/or implements employee disciplinary procedures.
• Resolves disputes in a fair and timely fashion by following established Policies and Procedures.
• Interacts within the community relative to the individual and group needs, (i.e.: activities, transportation, medical visits, and tours).
• Acts as a role model for appropriate employee dress and conduct per Policies and Procedures.
• Maintains the safety of the individuals by recognizing conditions which present as safety or programmatic concerns.
• Works as a Direct Support Professional as necessary to meet staffing requirements.
• Reports all unusual problems to the Program Specialist and/or Health Services Coordinator as appropriate.
• Trains and supervises newly hired direct care staff in the house and participates in the training and evaluation of assigned staff.
• Ensures food menus and doctor‑prescribed diets are followed and that sufficient groceries are in the house; performs any shopping as needed.
• Makes certain that direct care staff complete required reports and documentation using stringent monitoring practices, training, and re‑education of staff.
• Ensures that all materials and supplies needed for the homes are available, including maintenance issues at assigned homes, as well as vehicle maintenance.
• Conducts monthly fire drills and fire safety trainings as required by regulations.
• Understands and complies with Verland’s Mission and Policies and Procedures & HIPAA policies and educates staff on and enforces compliance with these policies.
• Performs other related duties as required including but not limited to:

Participates in inter‑departmental venture/committees/processes as needed (e.g.: Human Resources, Quality Management, Fiscal, etc.).

Participates in the Inter‑Disciplinary Team.

Maintains and monitors residents’ adaptive and personal equipment.

Recommend goals & activities to the Program Specialist.

Completes and submits inter‑departmental paperwork as required (e.g.: FML, Worker's Compensation, Change of Status Forms, etc).

• Completes Medication Administration Practicums, as needed, and completes weekly MAR reviews.
• Monitors and accurately reports staff schedules, house budgets, expenses, and payroll.
• Attends in‑service training sessions and meetings as directed, including supervisory skill training.

Exceptional Benefits

• Health (UPMC), Dental and Vision Insurances (1st of the month following 30 days from start date)
• Healthcare Flexible Spending Account (HSA)
• 403b – Traditional and Roth with Company Match
• Tuition Reimbursement (for core positions)
• Competitive PTO Plan
• 8 Paid Holidays
• Incentive in lieu of Medical coverage
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Requirements

• Must be able/willing to be on‑call 24/7.
• High school diploma or GED certificate required. A Bachelor’s degree in Education is preferred, with experience in the field of Human Services.
• Must possess a working knowledge of residential practices and an understanding of Intellectual and Developmental Disabilities.
• Excellent verbal and writing skills in order to effectively communicate with our individuals and staff.
• Must possess and maintain a valid driver’s license and clean driving record.
• Must be certified in First Aid, CPR, and have all state required clearances.
• Capable of carrying out planned social, recreational, work, and study activities for a limited number of individuals.
• Skilled in the ability to cope with day‑to‑day problems and to record and report observations of individuals’ progress, responses, etc.
• Able to maintain an empathetic attitude toward the individuals served.
• Comprehension of, or capability of, learning the fundamental principles and practices of physical and mental health, including appropriate medical terminology.

Verland is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.