Residential Manager

Nishna Productions, Inc.; Shenandoah (IA); On-site; USD 60,000 - 78,000; Full time

Job summary

Nishna Productions, Inc. is seeking a Residential Manager to lead the residential team, supervise staff, and ensure daily operations meet licensing and safety standards.

The role emphasizes staff development, coordination with the Director of Member Services, and maintaining comprehensive records, while supporting individuals receiving services across sites.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years in residential services.
• 2+ years of supervisory experience.
• Willing to travel as required.
• Strong leadership abilities and decision-making.
• Excellent written and verbal communication.

Responsibilities

• Supervise Residential Team Leaders and substitute staff; hire/fire as needed.
• Act as liaison between Team Leaders and Directors for operations and routines.
• Lead disciplinary actions and evaluate staff performance.
• Approve staff time in Paylocity; ensure accuracy.
• Assist with interviewing, training, and onboarding of staff.
• Chair staff meetings and coordinate trainings.
• Ensure licensing, safety and program requirements are met.
• Manage referrals and waiting lists; input placement decisions.
• Know residents well; monitor medical/behavioral issues and goals.
• Assist with orientation and skills assessments for new residents.

Skills

Leadership

Supervisory

Teamwork

Communication

Travel

Driver's license

HIPAA compliance

Verbal/written communication

Education

Bachelor's degree preferred

Job description

Description

This is a full time 40+ hour per week position.

The Residential Manager is directly responsible to the Director of Member Services.

This is a full-time supervisory level position.

• Responsible to supervise the Residential Team Leaders and any substitute staff not under the supervision of other departments. Hire and fire for these positions.
• Act as a liaison between the Team Leaders and the Director of Member Services and/or the Executive Director as it pertains to all operations and daily routines.
• Be involved in all disciplinary actions for staff working in areas supervised within the residential department. Be informed of performance concerns and employee strengths.
• Responsible for evaluating staff under your supervision in accordance with agency policies.
• Responsible for verifying and approving staff time worked on the Paylocity timekeeping system for staff under your supervision.
• Assist with interviewing and hiring of staff in areas under your supervision.
• Assist with the training of new staff in areas under your supervision, including the completion of training objectives within the established timeframes. Spend time at the sites getting to know the staff.
• Responsible for chairing staff meetings and scheduling staff to attend any needed training sessions.
• Responsible to assure all program requirements are being met in accordance with all licensing and governing entities.
• Responsible to ensure all safety program requirements are met at all sites under your supervision.
• As requested, assist the Director of Member Services with management of referrals and waiting lists. When requested, offer input into placement decisions.
• Responsible to spend time getting to know the individuals receiving services that live at sites under your supervision. Should be knowledgeable about their history, their likes and dislikes, as well as their skills and goals. Additionally, should be aware of medical and behavioral issues and concerns as they develop.
• As needed, assist with orientation of new residents and the completion of skills assessments. This may be done with the input of Team Leaders and staff.
• Be available to individuals receiving services as requested. As directed, counsel and aid individuals and families requiring assistance from the agency.
• Responsible for communicating all pertinent information to individual’s assigned Program Coordinator to ensure quality care.
• Responsible to read and audit all documentation and data collection per person served to ensure that it has been completed in accordance with agency policies and Medicaid rules and regulations. This will be done on a daily basis. Work with Team Leaders and staff to ensure needed correction are completed within required timeframes.
• Responsible to audit all MARS to ensure they have been completed as required on a daily basis. Work with Team leaders and staff to ensure any corrections are completed within required timeframes.
• Attend all individual’s annual staffing and other required meetings to share pertinent information regarding the person receiving services.
• As required, assist with covering shifts at residential sites.
• Be available to Team Leaders at sites under your supervision when needed for guidance and support.
• Responsible for maintaining expenditures at reasonable levels and obtaining approval for purchases in accordance with established policies.
• Responsible for supervising and monitoring the finances of individuals served. Work with staff that perform day to day money handling duties to ensure all policies and procedures are followed. Ensure all client financials are prepared and present for the auditors on a monthly basis.
• Responsible for completion of all Social Security and DHS paperwork as needed to maintain individual’s eligibility for services.
• Serve on various agency committees as assigned by the Director of Member Services.
• As required assist with the completion of bi-annual Quality Benchmark Reports and annual Population Studies.
• All other duties as assigned by the Director of Member Services or the Executive Director.

Description

This is a full time 40+ hour per week position.

I.

The Residential Manager is directly responsible to the Director of Member Services.

II.

This is a full-time supervisory level position.

III. Specific Job Duties And Responsibilities

• Responsible to supervise the Residential Team Leaders and any substitute staff not under the supervision of other departments. Hire and fire for these positions.
• Act as a liaison between the Team Leaders and the Director of Member Services and/or the Executive Director as it pertains to all operations and daily routines.
• Be involved in all disciplinary actions for staff working in areas supervised within the residential department. Be informed of performance concerns and employee strengths.
• Responsible for evaluating staff under your supervision in accordance with agency policies.
• Responsible for verifying and approving staff time worked on the Paylocity timekeeping system for staff under your supervision.
• Assist with interviewing and hiring of staff in areas under your supervision.
• Assist with the training of new staff in areas under your supervision, including the completion of training objectives within the established timeframes. Spend time at the sites getting to know the staff.
• Responsible for chairing staff meetings and scheduling staff to attend any needed training sessions.
• Responsible to assure all program requirements are being met in accordance with all licensing and governing entities.
• Responsible to ensure all safety program requirements are met at all sites under your supervision.
• As requested, assist the Director of Member Services with management of referrals and waiting lists. When requested, offer input into placement decisions.
• Responsible to spend time getting to know the individuals receiving services that live at sites under your supervision. Should be knowledgeable about their history, their likes and dislikes, as well as their skills and goals. Additionally, should be aware of medical and behavioral issues and concerns as they develop.
• As needed, assist with orientation of new residents and the completion of skills assessments. This may be done with the input of Team Leaders and staff.
• Be available to individuals receiving services as requested. As directed, counsel and aid individuals and families requiring assistance from the agency.
• Responsible for communicating all pertinent information to individual’s assigned Program Coordinator to ensure quality care.
• Responsible to read and audit all documentation and data collection per person served to ensure that it has been completed in accordance with agency policies and Medicaid rules and regulations. This will be done on a daily basis. Work with Team Leaders and staff to ensure needed correction are completed within required timeframes.
• Responsible to audit all MARS to ensure they have been completed as required on a daily basis. Work with Team leaders and staff to ensure any corrections are completed within required timeframes.
• Attend all individual’s annual staffing and other required meetings to share pertinent information regarding the person receiving services.
• As required, assist with covering shifts at residential sites.
• Be available to Team Leaders at sites under your supervision when needed for guidance and support.
• Responsible for maintaining expenditures at reasonable levels and obtaining approval for purchases in accordance with established policies.
• Responsible for supervising and monitoring the finances of individuals served. Work with staff that perform day to day money handling duties to ensure all policies and procedures are followed. Ensure all client financials are prepared and present for the auditors on a monthly basis.
• Responsible for completion of all Social Security and DHS paperwork as needed to maintain individual’s eligibility for services.
• Serve on various agency committees as assigned by the Director of Member Services.
• As required assist with the completion of bi-annual Quality Benchmark Reports and annual Population Studies.
• All other duties as assigned by the Director of Member Services or the Executive Director.

IV. Essential Functions

• Act as a leader and a positive role model for all staff and individuals served.
• Supervision of staff, including hiring, completing training, evaluations, disciplinary process, and firing.
• As necessary, interpret and enforce agency policies. As requested, assist with the development of agency policies.
• Practice positive risk management practices.
• Ensure quality care and services are provided to individuals receiving services.
• As required, provide direct support services to meet the needs of individuals. This includes covering open shifts if needed.
• Provide transportation as needed to individuals receiving services in the scope of the service.
• Be flexible in handling job duties and in hours worked. Be available to work when necessary to ensure the needs of the individuals served are met.
• Nishna Productions Inc. exists to serve the needs of persons with disabilities. At times these people have behavior disorders that may result in the display of aggressive outbursts of a physical or verbal nature. The individual may or may not be able to control these behaviors. All employees must be willing to work with these individuals.
• Ensure compliance with all governing agencies’ rules and regulations and Nishna Productions, Inc. policies and procedures.
• Participate in all agency investigations as assigned.
• As requested, be an active participant on various agency committees and teams.
• Ability to complete electronic documentation.
• Complete all correspondence, forms and reports as required.
• Travel among all locations where residential services are provided as required.
• All staff/volunteers of Nishna Productions, Inc. will comply with state and federal regulations regarding HIPAA (Health Insurance Portability and Accountability Act). Every employee/volunteer of Nishna Productions, Inc. is on a need-to-know basis regarding the Protected Health Information (PHI) of the individuals they serve. Therefore, a security clearance level is assigned for each job description, and those security levels are allowed access only to the information required to complete the duties in each position.
• Level One allows the least access and is intended for truck drivers, maintenance staff, redemption center workers, and volunteers.
• Level Two is for direct care workers including floaters/substitutes, SCLS, Program Instructors, Day-Hab aids, Vocational Trainers, lead staff, and 1:1 staff.
• Level Three includes the office support staff.
• Level Four is for Team Leaders, supervisors, and Work Center Supervisors.
• Level Five is the security clearance given to Program Managers.
• Level Six allows access to all PHI and includes Directors/Administrators, Quality Assurance, and IT staff.
• Temporary clearance for PHI access can be given if staff require access to complete extra assigned duties (i.e., filling in for another department). Maintenance personnel are given permanent access to areas where PHI is stored but they may need to enter to complete their duties.

Requirements

I. Qualifications

• Prefer a bachelor’s degree in social work or related human services field, or equivalent experience.
• Prefer at least two years’ experience in residential services.
• Prefer at least two years of supervisory experience.
• If required be willing to obtain education/training that would meet the qualifications needed to be an RCF Group Home Administrator.
• Exhibit strong leadership abilities. Exhibit ability to guide and direct other staff members.
• Must have the desire to work as a team to accomplish goals.
• Must demonstrate above-average written and verbal communication and listening skills.
• Must exhibit good judgement and decision-making skills.
• Must uphold all confidential information concerning employees or the organization.
• Must be able to travel. Must maintain acceptable driving record as determined by the agency's insurance carrier.
• Must possess professional image and attitude in order to offer good representation of persons served and the agency itself.
• Must exhibit a dedication to the philosophies of the agency.
• Creativity, organization, planning and the ability to work under pressure is needed.
• Must have demonstrated ability to relate to and to understand persons with disabilities.
• Must be willing to work with individuals that have behavior disorders which may result in the display of aggressive behaviors.
• Flexibility in scheduling of hours worked as needed. Be willing to work whatever hours are needed.
• Must be able to obtain and maintain a valid Iowa Chauffeur’s license and maintain an acceptable driving record as determined by the agency’s insurance carrier.
• Each employee of the Residential Department must be physically capable of assisting an individual to regain their balance/transfer from a sitting or prone position and ensure the physical safety of an individual that may have a physical disability or seizure disorder. Whenever possible staff should seek out assistance from fellow employees.
• Must not have been legally convicted of assault, bodily injury, or physical abuse.
• Individual "must not have or be a carrier" of a serious infectious or communicable disease, such as but not limited to, incurable, fatal, or debilitating diseases, which cannot be eliminated or reduced by reasonable accommodation. A current example would include tuberculosis. Determination of the existence of a serious disease is to be made by the proper medical authorities.

II. Physical Requirements

• Must be able to travel from place to place, up to 70 miles round trip.
• Must be able to enter individuals’ homes that may or may not be accessible to everyone.
• Must be able to work a full schedule as needed and assigned.
• Must be able to carry supplies as needed to complete job duties.
• Must be able to provide physical care as needed to individuals during direct care duties.
• Ability to physically assist an individual to regain balance or to transfer from a sitting, standing, or prone position.
• Demonstrate ability to perform needed household tasks such as vacuuming, mopping, and the use of household cleaning agents.
• Must be able to lift 70 pounds.