Residential Installation & Service Technician

Comcast (CC) of Willow Grove; Robertsville (TN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Discounted cable services

Job summary

Comcast Corporation, a Fortune 50 leader in media and technology, is hiring for an entry‑level broadband installer. You will install services in customers’ homes, troubleshoot connectivity, and aim for high customer satisfaction.

The role requires physical work, flexible schedules including nights and weekends, and successful completion of required trainings and safety certifications. Compensation is $21.79/hour with quarterly bonuses and paid training.

Qualifications

• Ability to perform residential installations and service changes.
• Diagnose and resolve issues from network to customer equipment.
• Educate customers on products and equipment use.
• Document completed work and update customer accounts using digital tools.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safety practices and codes.
• Diagnose and resolve issues from the network to customer equipment.
• Install and support basic home networks using coaxial, Ethernet, and Wi‑Fi.
• Verify service quality with testing tools and adjust for reliability.
• Educate customers on products and setting expectations.
• Document work accurately and maintain vehicle/tools.

Skills

Adaptability

Communication

Critical Thinking Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED Certifications (if applicable) Relevant Work Experience

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

Compensation: $21.79/hour, plus quarterly bonuses and paid training.

In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces. This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10‑hour days or extended shifts when needed).

Benefits

• Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services.
• Additionally, Comcast provides best‑in‑class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer‑Focused
• Professional Etiquette
• Resilience
• Self Motivation
• Technical Knowledge

Compensation

Base Pay: $21.79 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED Certifications (if applicable) Relevant Work Experience

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.